Guest Service Agent

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
1. The Role

Under the guidance of the Assistant Front Office Manager, the Korean-Speaking Guest Service Agent is responsible for delivering efficient, courteous, and personalized service while ensuring smooth Front Office operations.

He/She acts as the primary contact for Korean guests, assisting them with check-in/out, information sharing, complaint handling, and cultural communication.

2. Key Responsibilities

A. Planning & Organizing

- Review and update the daily Logbook; note special Korean guest arrivals, requests, and preferences.
- Check equipment at the Front Desk to ensure proper operation.
- Maintain impeccable grooming and a professional, friendly manner at all times.
- Participate in daily briefings and communicate shifts, VIP arrivals, group details, Korean markets, etc.
- Follow Accor & Mövenpick standards related to guest safety, health, and security.
- Stay updated on promotions, hotel facilities, and local attractions popular with Korean guests.

B. Operations

Prepare for daily arrivals, especially Korean FITs, groups, families, and repeat guests.

- Handle check-in, check-out, room allocation, and special requests promptly and accurately.
- Serve as the primary communication bridge for Korean guests, explaining hotel facilities, benefits, promotions, and local recommendations in Korean.
- Update guest profiles and ensure accurate guest information in the system.
- Assist with cashiering, currency exchange, and settlement transactions.
- Respond to guest inquiries with warmth and efficiency, ensuring language clarity and cultural sensitivity.
- Support walk-in reservations and inquiries when required.
- Handle guest key issuance, message delivery, and information services professionally.
- Collaborate closely with Housekeeping, F&B, Engineering, Reservations, and Sales—especially for Korean corporate accounts or travel agencies.
- Attend briefings, take notes, and follow up on assigned actions.
- Maintain guest focus at all times—acknowledging every guest with eye contact and a smile.
- Ensure seamless handover between shifts.

C. Korean Market Support Responsibilities

- Provide translation and interpretation support for Korean guests when needed.
- Assist Sales & Marketing or Reservations in communicating Korean market expectations.
- Help prepare Korean-language materials (menus, instructions, hotel layouts) when assigned.
- Understand Korean guest travel patterns, cultural etiquette, and service expectations.
- Support Korean group arrivals and departures, ensuring smooth coordination.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world.
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
- Competitive salary and service charge based on experience and ability.
- Top-tier service charge and 100% salary during the probation period.
- 24/7 insurance coverage from the first day of probation.
- Full benefits under labor laws.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Diploma in Hospitality, Tourism, Business, or related fields.
- Prior experience in Front Office or Guest Service is preferred.
- Experience serving Korean guests or working in Korean markets is an advantage.
- Fluent in Korean (speaking, reading, writing).
- Good command of English.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Dịch Vụ Khách Hàng,Khách Sạn,Triển Khai - Vận Hành Mạng

Trung cấp - Nghề
Không yêu cầu