Guest Relation Officer

**Hạn nộp**: 30/10/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Cam Lâm - Khánh Hòa
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh Lễ tân
Vị trí
Nhân viên
Cập nhật
08/10/2025 13:29
MÔ TẢ CÔNG VIỆC
DUTIES AND RESPONSIBILITIES / NHIỆM VỤ VÀ TRÁCH NHIỆM
- Report duty on time in full uniform. Be smart and well groomed at all time and maintain a friendly cheerful attitude
- Read daily arrival and departure report, Duty Manager logs and any updated hotel information
- Taking care of VIPs guest from pre-arrival to departure by inspecting room, welcoming, getting feedback during stay, farewell, preparing amenity etc
- Assist in facilitating smooth and pleasant check-out by conducting billing check prior to VIP departure
- Preview following days VIP arrivals and prepare the arrivals
- Preparing and checking all VIP folder including registration card, key card registration card and welcome kit
- Keep a visible and active presence in the lobby and communitcate with guests in the resort
- Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible
- Aware and familiar with measures and procedures to follow during emergency situations
- Assist in promoting and upselling the resort’s products and services
- Ensures that all repeat guests are received personalized service and recognition upon arrival
- Handles guest’s complaint or requests to ensure immediate follow up
- Make courtesy calls, provide assistance and arrange amenity for illness guest.
- Check the guest birthday list on daily basis for preparation of birthday cards and cakes to guests
- General understanding of the Front Office and House Keeping operations in regards to guest accommodation
- Perform any other duties which may be assigned by the management from time to time.
- Other tasks shall be assigned by management team.

QUYỀN LỢI ĐƯỢC HƯỞNG
- Compensation & Benefits: follow up Vietnamese law & as per company policy. Discuss in Interview.
- Transportation: provided by the company - Venue: Lot D3, Northern Peninsula, Cam Lam, Khanh Hoa Province.

YÊU CẦU CÔNG VIỆC
GENERAL REQUIREMENT FOR THE POSITION / YÊU CẦU CHUNG
- Responsible for welcoming guests, handling their complaint and queries, making their stay as comfortable and enjoyable as possible. VIP room / villa inspection in order to achieve guest’ satisfaction.

 At The Anam we wish our guests to feel special and well taken care of which means we need you to:

- Be charming by being approachable, having confidence and showing respect.
- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
- Excellent communication skills to both external and internal guests
- Able to speak, read and write English
- Proficient in the use of Microsoft Office and Front Office System
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
- 1 year experience in front office / guest services operations / customer service preferred, or an equivalent combination of education and experience.

YÊU CẦU HỒ SƠ
02583.989.495
0911.899.258
The Anam Cam Ranh resort, Lot D3, Northern Peninsula, Cam Lam, Khanh Hoa Province