Head of Training

14 May 2025

**Head of Training (Life Insurance Project)**:

- Category: Retail Banking Group
- Job Type:

- Facility: Retail Banking

**Job Purpose**:
The job holder is responsible for developing and executing a comprehensive training strategy for Techcombank’s life insurance distribution channels, including agency, bancassurance, and digital sales. This role ensures that all training programs align with business objectives, regulatory requirements, and the bank's commitment to excellence in customer service.

**Key Accountabilities (1)**:
1. Strategic Training Development
- Design and implement a holistic training framework that supports the growth and productivity of life insurance sales channels.
- Align training initiatives with business goals, focusing on sales effectiveness, customer retention, and compliance.
- Collaborate with senior management to identify training needs and develop programs that address skill gaps and promote career development.

2. Training Program Management
- Oversee the development and delivery of training programs for new and existing life insurance agents, including onboarding, product knowledge, sales techniques, and leadership development.
- Ensure training content is up-to-date, relevant, and compliant with regulatory standards.
- Implement evaluation methods to assess training effectiveness and make necessary adjustments.

**Key Accountabilities (2)**:
3. Digital Learning Integration
- Lead the adoption of digital learning platforms to provide accessible and flexible training solutions.
- Incorporate e-learning modules, webinars, and virtual workshops to enhance learning experiences.
- Monitor engagement and performance metrics to continuously improve digital training offerings.

4. Compliance and Quality Assurance
- Ensure all training programs meet regulatory requirements set by the Ministry of Finance and the Insurance Association of Vietnam.
- Maintain accurate records of training activities, certifications, and compliance audits.
- Stay informed about industry regulations and update training materials accordingly.

**Key Accountabilities (3)**:
5. Team Leadership and Development
- Manage a team of training professionals, providing guidance, support, and performance evaluations.
- Foster a culture of continuous learning and professional growth within the training team.
- Coordinate with external training providers and partners to supplement internal resources.

6. Stakeholder Collaboration
- Work closely with sales, marketing, product development, and compliance departments to ensure training programs support cross-functional objectives.
- Gather feedback from trainees and stakeholders to refine training strategies and content.
- Represent the training function in strategic planning meetings and contribute to organizational development initiatives.

5. Team Leadership and Development
- Manage a team of training professionals, providing guidance, support, and performance evaluations.
- Foster a culture of continuous learning and professional growth within the training team.
- Coordinate with external training providers and partners to supplement internal resources.

6. Stakeholder Collaboration
- Work closely with sales, marketing, product development, and compliance departments to ensure training programs support cross-functional objectives.
- Gather feedback from trainees and stakeholders to refine training strategies and content.
- Represent the training function in strategic planning meetings and contribute to organizational development initiatives.

**Success Profile - Qualification and Experiences**:

- Bachelor’s degree in Business Administration, Education, Human Resources, or a related field.
- Advanced certifications in Training & Development or Insurance are advantageous.
- Minimum of 10 years in training and development, with at least 5 years in a managerial role within the life insurance or financial services industry.
- Proven track record of designing and implementing successful training programs.
- Experience with digital learning platforms and tools.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proficiency in instructional design and adult learning principles.
- Ability to analyze data and metrics to inform training decisions.
- Fluency in Vietnamese and proficiency in English (TOEIC 700 or equivalent).