Recruitment Performance and Quality Assurance, Lead

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives._ So if you believe in inspiring a better future, read on. About the Role Report to: Manager, Agency Recruitment Performance Location: Hochiminh City Function: Agency Distribution | Department: Agency Recruitment Role: Individual Contributor The Opportunity: We are looking for Recruitment Performance and Quality Assurance, Lead who is responsible for - Play an important role in developing recruitment plan for Agency - Ensure the performance of Quality Recruitment is well reflected so that better decisions related to recruitment can be made easily - Review/Analyze/Monitor implementation of process related to quality recruitment and make proper recommendations/take necessary actions to ensure the quality is met. Roles and Responsibilities: A. Planning: 1. Plan the numbers: breakdown into components that drive recruitment and define gaps; forecast by monthly, quarterly,. Measurement: %of key component taken into planning; Accuracy of forecast. 2. Plan the activities: Elaborate on detailed actions steps to ensure activities strongly indicates the success of quality recruitment. Measurement: Work break down structure, schedule, cost clearly defined B. Quality Recruitment Performance: 1. Track and analyze recruitment metrics to measure overall department performance - KPIs: Analysis 2. Accuracy. Measurements: %Error rate in data reports 3. Identify bottlenecks and recommend actionable improvements regarding schemes/programs/activities that relate with Quality Recruitment - KPIs: Improvement Implementation Rate. Measurements: # of recommended actions implemented 4. Prepare performance reports for senior management review - KPIs: Report Accuracy, content, and Timeliness. Measurements:% of reports delivered on time C. Quality Assurance: 5. Support in the process of preparation documents, guidelines that relate with Quality Recruitment activities. KPI: Completeness, thoroughness of guidelines when released. Measurement: %Error rate in documents/guidelines 6. Identify bottlenecks and recommend action that relate with Quality Recruitment processes. KPIs: Improvement Implementation Rate. Measurements:# of recommended actions implemented 7. Implement Quality Management processes to ensure Quality Recruitment processes are conformed. KPIs: Steps in the process implemented. Measurements: %offices/regions following/implementing the standards Job Requirements - Education - bachelor's degree from reputable universities. Master's degree is preferred. - Experience - At least 3 years of experience in Life / Health Insurance, Financial Services. Experience in sales training, project management, or data analytics is preferred. - Excellent command of English and Vietnamese, both written and oral. - Special requirements: + Learning Agility: Change Agility > Result Agility > People Agility + Presentation and communication at influencing level + Customer centricity mindset - Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._