Senior Community Specialist

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Amanotes Full time

**Product Marketing / Ho Chi Minh City, Vietnam**

Objective

What you will do
- Community Engagement: Actively engage with our gaming community across various platforms (social media, forums, in-app chat, etc.), responding to player inquiries, providing support, and fostering a positive atmosphere.
- Content Creation: Develop and curate engaging content (posts, newsletters, videos) that resonates with our community and drives user engagement.
- Event Management: Plan and execute in-game events, community challenges, and other interactive activities to keep the community engaged and entertained.
- Feedback Management: Gather and analyze community feedback, providing insights to the development and marketing teams to help shape the future of the app.
- Social Media Management: Manage the app’s social media presence, including scheduling posts, monitoring trends, and engaging with followers.
- Crisis Management: Address and mitigate any potential conflicts or negative situations within the community promptly and professionally.
- Analytics & Reporting: Monitor community metrics and provide regular reports on engagement, sentiment, organic uplift, and other KPIs
- Supervise & monitor junior community specialists.

**Qualifications**:

- Experience: 3+ years of experience in community management, social media management, or a related role, must be in the gaming industry.
- Passion for Gaming: A deep understanding and passion for gaming, with the ability to connect with and understand the needs of our player base.
- Communication Skills: Excellent written and verbal communication skills, with the ability to engage with a diverse audience.
- Creativity: Ability to think creatively and develop innovative strategies for community engagement.
- Technical Skills: Familiarity with community management tools, social media platforms, and basic video/photo editing software.
- Problem-Solving: Strong problem-solving skills and the ability to remain calm under pressure.
- Team Player: Ability to work effectively with cross-functional teams.

Preferred Qualifications
- Knowledge of analytical, measurable performance benchmarks of the mobile gaming community industry..
- Knowledge of current trends in the gaming industry.
- Experience with influencer outreach and partnership management.

**About Amanotes**

We are Amanotes - a dynamic interactive music company that's using

cutting-edge technology to transform how people experience music. Since 2014, we have dominated the global simple music game market with over 3 billion downloads and more than 100 million monthly active users. As world’s top Music Game Publisher and top App Publisher from Southeast Asia by downloads, our ambition is to create the world's #1 interactive music ecosystem where “Everyone Can Music” in any way they want.

As we embark on our journey, we're working hard to broaden our portfolio with more advanced products like music gaming hub, music simulation, and music education apps. Come join our music-filled workplace and let's create some magical music experiences together

**How To Apply?**

**Benefits**:
13th month salary

Annual Company Bonus

Enjoyment of music activities

Employee Assistance Program

Flexible working time

Learning and leisure budget

Lunch and parking allowance

Team-building budget

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