Market Research Specialist

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Job Responsibilities
- Conduct regular market research to gather and analyze trends, competitor activities, and customer preferences in the fintech industry.
- Organize and oversee mystery shopping programs to evaluate customer experiences and the effectiveness of company offerings.
- Recruit and train a network of mystery shoppers, ensuring they are equipped to assess various customer touchpoints accurately.
- Collaborate with internal teams, including Product, Marketing, Risk, and Collection, to share research insights and contribute to process improvements.
- Develop and present detailed reports on findings from mystery shopping activities and market research to relevant stakeholders.
- Propose strategies and solutions based on research to enhance customer experience and product performance.
- Maintain and refine the mystery shopping framework to ensure efficiency and effectiveness.

Job Requirements
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- At least 3years of experience in the fintech industry.
- Proven experience in market research and mystery shopping.
- Solid English in all 4 skills, especially speaking and writing.
- Strong analytical skills with the ability to interpret data and translate findings into actionable insights.
- Excellent organizational and project management skills, capable of juggling multiple tasks and priorities.
- Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and lead external personnel.
- Ability to think strategically while maintaining attention to detail.
- High level of responsibility and ability to work independently with mínimal supervision.
- Can-do attitude.

Preferred Qualifications
- Familiarity with customer journey analysis and UX research.
- Proficiency in data analysis tools and CRM systems.

Ngành nghề: Tiếp thị / Marketing, Dịch vụ khách hàng, Tài chính / Đầu tư

Kinh nghiệm: 3 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Hồ Chí Minh

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Yêu Cầu Công Việc
Job Requirements
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- At least 3years of experience in the fintech industry.
- Proven experience in market research and mystery shopping.
- Solid English in all 4 skills, especially speaking and writing.
- Strong analytical skills with the ability to interpret data and translate findings into actionable insights.
- Excellent organizational and project management skills, capable of juggling multiple tasks and priorities.
- Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and lead external personnel.
- Ability to think strategically while maintaining attention to detail.
- High level of responsibility and ability to work independently with mínimal supervision.
- Can-do attitude.

Preferred Qualifications
- Familiarity with customer journey analysis and UX research.
- Proficiency in data analysis tools and CRM systems.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: IT Phần Mềm,Kinh Doanh/Bán Hàng,Nghiên Cứu Thị Trường,Phát Triển Thị Trường,Quản Lý Sản Xuất,Sản Xuất/Lắp Ráp/Chế Biến

Trung cấp - Nghề
Không yêu cầu