Application Support
1 week ago
$1,000 - $1,200
- Services
**RESPONSIBILITIES**:
- Tickets handling: contact users to understand, simulate and analyze their problems/errors
to identify the root cause and provide the guidance to solve the incident.
- Capitalize & document new knowledges/best practices in the proper support.
Be in charge as well about organizing in a dedicated library and inform the team.
transfer new features to users: produce related documentations & contact users to present them,
be an active contact point to answer the needs of users and alert leader/manager
when the problem becomes critical and recurrent.
- Ensure the quality of the provided services through regular survey:
collect feedbacks, analyze points to be improved and suggest relative actions.
- Analyze data from systems and produce technical/business reports to
share information with leader/manager and FR/MR team to highlight the contribution of the team.
oversee organizing trainings for user: produce training material, provide training on assigned
scope of work
**REQUIREMENTS**:
focused environment.
- Fluent in French and English is mandatory.
- Background in Finance and Accounting is required.
- Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint,
OneDrive, Teams,) or any ERP systems.
- Experience of analyzing and documenting user need and requirements
- Motivation, responsiveness, interpersonal, analytical
- Sense of service and customer orientation
- Someone who has a sense for training using digital tools is a plus.
**For more information, please contact**:
- Ms. Nguyen Thi Ngoc Hien (84) 6891 4188 - Ext: 535
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