Associate/representative, Customer Service and Support
22 hours ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Execute established processes and audit measures to support and meet customers’ requirements at agreed level.
- Execute and adhere to customer service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
- Problem Resolution - ensure issues are tackled immediately and escalate to Customer Service Team Lead / Supervisor when there is potential cost impact.
- Streamline processes to achieve cost savings and ensure profitability.
- Ensure periodic variances explanations for KPI performance measurement are provided in timely and accurate manner.
- Periodic review of costs and revenue, and ensure APLL continues to make money in all service provided.
- Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers’ satisfaction.
- Continuously intensify relationship with vendors and customers in order to maintain and protect company business.
- Support and develop Vendor Logistics Program with the aim of deepening business relationship and securing new businesses.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Lunch allowance, 13th month salary, bonus, lucky money, etc.
Extra insurance for yourself & direct dependents
16 days of annual leave + 1 Personal Holiday
Varied kinds of training, from functional technical - soft skills; Career Opportunities
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Experience:
- Associate: 1-2 years of relevant work experience
- Representative: 2-4 years of relevant work experience
- University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.
- Knowledge and / or experience in foreign trade, logistics management, warehousing and distribution and other supply chain-related services.
- Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels and various characteristic.
- Good analytical problem solving
- Strong spoken and written communication skills
- Team player with the ability to work independently under pressure and within deadlines.
- Knowledge of Vietnam Landscapes is an advantage.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Dịch Vụ Khách Hàng
Đại Học
Không yêu cầu
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