Associate/Representative, Customer Service and Support

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam APL Logistics Vietnam Company Limited Full time ₫1,500,000 - ₫4,500,000 per year

Mô tả công việc:

(Mức lương: Thỏa thuận)

  • Execute established processes and audit measures to support and meet customers' requirements at agreed level.
  • Execute and adhere to customer service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
  • Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Team Lead / Supervisor when there is potential cost impact.
  • Streamline processes to achieve cost savings and ensure profitability.
  • Ensure periodic variances explanations for KPI performance measurement are provided in timely and accurate manner.
  • Periodic review of costs and revenue, and ensure APLL continues to make money in all service provided.
  • Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers' satisfaction.
  • Continuously intensify relationship with vendors and customers in order to maintain and protect company business.
  • Support and develop Vendor Logistics Program with the aim of deepening business relationship and securing new businesses.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

Lunch allowance, 13th month salary, bonus, lucky money, etc.

Extra insurance for yourself & direct dependents

16 days of annual leave + 1 Personal Holiday

Varied kinds of training, from functional technical - soft skills; Career Opportunities

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

  • Experience:

o Associate: 1-2 years of relevant work experience

o Representative: 2-4 years of relevant work experience

  • University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.
  • Knowledge and / or experience in foreign trade, logistics management, warehousing and distribution and other supply chain-related services.
  • Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels and various characteristic.
  • Good analytical problem solving
  • Strong spoken and written communication skills
  • Team player with the ability to work independently under pressure and within deadlines.
  • Knowledge of Vietnam Landscapes is an advantage.

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Dịch Vụ Khách Hàng

Đại Học

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