Current jobs related to Customer Service Associate - Thành phố Hồ Chí Minh - CÔNG TY CỔ PHẦN ASPIRE

  • Customer Service

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Merck Group Full time

    Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich...

  • Customer Support Associate

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam CÔNG TY TNHH PATI GROUP AGENCY Full time

    **Mô tả công việc**: (Mức lương: 11 - 17 triệu VNĐ) We are seeking a passionate and dedicated Customer Success Associate to elevate our customer experience by providing exceptional support, ensuring seamless communication, and contributing to the continuous improvement of our processes. This is your opportunity to make a meaningful impact on a...

  • Customer Financial Services Specialist

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam FedEx AMEA Full time

    Provide comprehensive financial services to customers, including account management, credit advice, collection and payment solutions. - Analyze customer financial needs and develop tailored solutions to meet those needs, ensuring a high level of customer satisfaction. - Manage customer accounts, keeping accurate records of transactions, payments, and any...

  • Associate/Representative, Customer Service and Support

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam APL Logistics Vietnam Company Limited Full time ₫1,500,000 - ₫4,500,000 per year

    Mô tả công việc:(Mức lương: Thỏa thuận)Execute established processes and audit measures to support and meet customers' requirements at agreed level.Execute and adhere to customer service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.Problem Resolution – ensure issues are tackled immediately and escalate...

  • Customer Service

    6 days ago

    Thành phố Hồ Chí Minh, Vietnam Mindpec Solutions Full time

    **Responsibilities**: ▪Answer customer enquiries and resolve customer issues in an efficient and timely manner ▪Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability ▪Responding to customer complaints and implementing customer retention strategies in...

  • Customer Support Associate

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Digisource Full time

    DigiSource's Client is Pati is an e-commerce company specializing in international markets, especially in North America and Europe focusing on dietary supplement They are looking for an individual with a background in customer service within E-commerce / Dropshipping / POD / DTC industry. As our Customer Support Associate, you will handle customer issues...

  • Customer Service

    6 days ago

    Thành phố Hồ Chí Minh, Vietnam Công ty Cổ phần BBCIncorp Full time

    **Main responsibilities** - Present, promote and sell services to prospective customers to meet individual monthly targets. - Collaborate with the Customer service staff/Sales Admin to complete orders as the company's procedure (This task will be trained later). - Maintain customer relationships. - Manage customer data and orders on CRM. - Provide regular,...

  • Leasing Associate

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Căn hộ dịch Vụ Belong Full time

    **Hạn nộp**: 30/11/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 2 Nơi làm việc HCMC Giờ làm việc Khác Loại hình Khách sạn/ Khu căn hộ Dự án BĐS/ Quản lý tòa nhà Ngành nghề Kinh doanh & tiếp thị Vị trí Nhân viên Cập nhật 31/10/2025 15:54 MÔ TẢ CÔNG...

  • Customer Service

    2 days ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Anh Ngữ Brilliant Việt Nam Full time

    **Mô tả công việc**: (Mức lương: 22 - 25 triệu VNĐ) TASKS OF CUSTOMER SERVICE ASSISTANT - Introduce and consult our customers and perform the progress of enrollment of new students. Deal and respond directly with customers. - Handle and resolve customer complaints/requirements. - Set up new customer accounts, manage customers' accounts on the...

  • Customer Service Leader

    2 days ago

    Thành phố Hồ Chí Minh, Vietnam Công ty TNHH Đầu tư và Phát triển Dịch vụ truyền thông Bin Full time

    **About One IBC**: With a work force of 120 employees, One IBC has established a strong presence in the region with six offices in Lithuania, the USA, Singapore, HongKong, Vietnam, and Dubai(UAE), and we continue to expand our geographical reach through regional partner ships. One IBC provides an integrated suite of services, including Business Formation...

Customer Service Associate

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam CÔNG TY CỔ PHẦN ASPIRE Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Job Overview

The Customer Service Associate acts as the key liaison between Aspire and tenants, ensuring professional communication, smooth coordination, and exceptional tenant satisfaction throughout the tenancy lifecycle. This role is responsible for handling all tenant communications, coordinating with other departments to resolve requests promptly, and maintaining accurate records and feedback to enhance service quality.

The Customer Service Associate also plays an important role in supporting Leasing efforts — assisting with unit showings when needed, ensuring smooth move-ins and move-outs, and contributing to occupancy and retention through proactive engagement and excellent customer care.

**Responsibilities**:
1. Conduct Check-In Procedures (as per SOP)
- Verify pre-check-in conditions such as signed lease contract, deposit, and rental payment.
- Schedule and confirm check-in appointments.
- Inspect room condition and furniture, prepare handover documents (room handover minutes, electricity and water index, building regulations, laundry bills, etc.), and record a pre-check-in room video.
- Carry out the check-in process: hand over the room, explain equipment usage and building rules, payment methods, and contact information for management.
- Notify Accounting and Leasing teams of any incomplete payments or contracts.

2. Communication with Tenants During Stay
- Respond promptly and courteously to tenant inquiries on maintenance, payments, invoices, and contracts.
- Coordinate with relevant departments to resolve tenant requests or issues that cannot be handled directly.
- Inform tenants of progress and obtain feedback after resolution.
- Follow up to ensure timely handling of all cases and escalate delays to the Property Manager.
- Handle tenant complaints professionally, providing effective solutions to maintain satisfaction.
- Build trust and long-term relationships through open, proactive communication.
- Conduct periodic tenant satisfaction surveys to assess service performance and improvement opportunities.

3. Tenant Compliance and Building Regulations
- Brief tenants on building regulations during check-in and highlight common violations.
- Remind tenants of compliance requirements as needed.
- Report and document repeated or serious violations to management for further action.
- Facilitate meetings or written records of incidents when formal documentation is required.

4. Payment Coordination and Tracking
- Follow up on monthly rent and service payments.
- Address tenant queries on invoices and overdue payments.
- Coordinate with Accounting and Leasing teams to issue reminders and reconcile outstanding amounts.

5. Temporary Residence Registration
- Update and register tenant information on hochiminh.xuatnhapcanh.gov.vn for arrivals, departures, and absences.
- Work with local authorities to obtain temporary residence certificates for tenants.
- Maintain good relationships with both local authorities and tenant agents/bookers.

6. Conduct Check-Out Procedures (as per SOP)
- Verify pre-checkout conditions including pending payments, parking or laundry fees, and damage reports.
- Conduct room inspections, record electricity and water indices, and identify damages or missing items.
- Inform tenants of any compensation or additional fees.
- Conduct exit interviews and offer thank-you gestures or souvenirs to loyal tenants.
- Record a post-checkout room video and notify the operations team for maintenance and cleaning.
- Process deposit refunds according to SOP, ensuring all documentation and payments are complete.

7. Customer Data Management and Reporting
- Maintain accurate tenant databases and communication records.
- Track feedback, complaints, and satisfaction levels to identify service improvement areas.
- Provide regular reports and insights to the Property Manager for operational and service enhancements.

8. Deposit Return Process
- Coordinate with Legal, Leasing, and Accounting teams one week prior to checkout to verify contracts and pending payments.
- Summarize all outstanding charges (utilities, compensation, service fees) for collection before refund processing.
- Communicate refund details to tenants and confirm deposit transfer completion.
- Submit refund documentation for Property Manager approval and follow up with Accounting.

9. Support for Leasing and Marketing Activities
- Collaborate with the Leasing team to support unit showings and prospective tenant visits when required.
- Ensure vacant units are clean, well-presented, and ready for viewing.
- Provide information and service support to potential tenants to promote Aspire’s professionalism and hospitality.
- Encourage renewals and referrals through strong service relationships and timely communication.
- Coordinate with Marketing to engage tenants in community or promotional events that strengthen tenant retention.

10. Other Duties
- Perform additional tasks as assigned by