Customer Service Representative

3 days ago

Thành phố Hồ Chí Minh, Vietnam International Flavors & Fragrances Full time

Job Summary- Sale support
- Sale service
- Administration

SALE SUPPORTS

1) In charge tasks in system (PUMA, CLOVER)& check with relevant team (FAD, GRA, QMDS ) regarding to technical document, check TOX, MNC, fragrance detail

2) Receive oil request from sale team & customer, proceed request, follow up with courier (DHL/Fedex) to make custom clearance and send oil to requestor

3) Quotation to customer & request to update in the system

ADMINISTRATION

1) Receive sample (market products) request, search & prepare and send out market sample request in time

2) Manage petty cash, ensure that invoices are sent to accounts for record send monthly report

3) Collect invoice, send request payment to supplier twice a moth for all IFF VN

4) Coordinate various office support services, including supervising purchasing processes and selecting vendors, negotiate to get the good price from the supplier

for office & sale operation

SALE SERVICES

1) Receive PO, all inquiry from customer via mail, phone. Key order in system directly with Singapore & US & NL plant both sample request in PACMAN & commercial order in SAP

2) Follow up shipping schedule ship from plant to customer, update to customer. Check & send soft & hard copy shipping document to customer

3) Support customer request regarding to shipment schedule (advance/delay shipment, increase/decrease qty, split BL ), receive customer request, work with factory team and confirm to customer.

4) Follow up with Finance about the overdue, work with customer for payment plan. Follow up to collect remittance & update to Finance weekly

5) Proceed to update customer date if need (payment term/address/name change )

The number of PO increasing year by year, she usually work overtime, especially holiday to meet customer PO date

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

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