Customer Success Executive

2 weeks ago


Thành phố Hồ Chí Minh, Vietnam Mystorage Full time

**Mô tả công việc**:
(Mức lương: 11 - 13 triệu VNĐ)
MyStorage is Vietnam’s leading self-storage provider. We’re redefining how people manage space - bringing freedom, convenience, and simplicity to everyday life. While selling a great service is just the beginning, building long-term relationships with customers - that’s where we stand out.

At MyStorage, we believe customer relationships don’t end at the sale - they begin there. Our Customer Success team is at the heart of our retention and upsell strategy, working closely with customers to deliver exceptional service and long-term value.

We’re looking for a Customer Success Manager with 1-2 years of experience in customer-facing roles, ideally with a focus on loyalty, upselling, and client engagement in a fast-moving, service-oriented environment.

In this role, you’ll lead customer retention and health-check initiatives while identifying upsell opportunities and building long-term loyalty with our customers.

What You’ll Do
- Own the customer lifecycle from post-sale onboarding through renewal and expansion
- Conduct regular customer health checks and resolve any issues proactively
- Design and execute loyalty programs, surveys, and reward campaigns
- Build relationships with existing customers to improve retention and lifetime value
- Identify upsell opportunities and work closely with Sales to convert them
- Collaborate with Operations and Marketing to deliver exceptional customer experiences
- Support the Sales team with contract procedures, renewals, and documentation
- Provide insights on customer feedback to improve our products and services

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th month salary
Fully paid social insurance
Opportunity to learn and thrive in a fast-paced, entrepreneurial environment
Competitive salary Dynamic team environment with lots of room to grow Real ownership and creative freedom in your design work Opportunity to shape the visual identity of Vietnam’s leading storage brand
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
What We’re Looking For
- 1-2 years of experience in customer success, account management, or client service
- A people-first mindset with strong empathy and communication skills
- Results-driven and organized, with attention to detail and follow-through
- Experience running loyalty, referral, or retention programs is a plus
- Good spoken and written English
- Proactive team player comfortable working cross-functionally in a growing startup

Why Join Us?
- 11,000,000 - 13,000,000VND/month (Gross) base salary
- Monthly performance bonus based on upsell and customer retention
- 13th month salary
- Fully paid social insurance
- Real ownership and autonomy in a key business function
- Fast-growing company with lots of room to grow

Interview Process
- Introductory Call (30 min)
- Skills Assessment & Presentation (60 min)

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành Chính/Văn Phòng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Trung cấp - Nghề
Không yêu cầu



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