Senior Global Customer Success Executive

2 weeks ago


Thành phố Hồ Chí Minh, Vietnam Avery Dennison Full time

**Company Description**

**Job Description** Job Summary**:
Drive the executions of the strategies initiated by the Global Account CS team for bringing high-quality customer services to clients, while cultivating and expanding the Solutions Group's client base through exceptional customer service and relationship management.

**Key Responsibilities**:

- To be the dedicated contact point to clients and commercials in the CS team for coordinating service-related inquiries, issues, report generation and ad hoc data collections with site CS teams;
- Assist Global Account CS supervisors or managers in executing the actions that have to be implemented across site CS teams
- Support commercial activities for brands with low selling activities, including customer visit, pricing, forecast and pipeline management;
- Handle complaints involving multiple sites, provide overall order impact visibilities and do necessary escalations;
- Support global program deployments involving multiple sites, ensure sites understand the requirements and are ready for the first orders;
- Build the connection with site CS teams for better communication and escalation support;
- Standardize the service performance to clients by monitoring the metrics regularly;
- Support brand-specific initiatives for achieving the brand pipelines;
- Collaborate effectively across all functional teams to develop selling strategies, align with Go To Market Strategies;

**Qualifications** Requirements:**
- At least 5 years experience in marketing, customer service or merchandising in a B2B environment
- Proficient in English communication, both written and spoken;
- Able to work under great pressure.

**Competency**
- Experience in leading a team
- Ability to prioritize
- Customer-focused approach
- Ability to analyze data
- Ability to delegate and monitor
- Confident in coordinating cross-functional & cross-business teams on projects and driving resolution
- Solutions-oriented and agile mindset
- Excellent communication skill
- Travel and non working hours meeting / call required

**Additional Information** AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER



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