Customer Service Analyst

2 days ago

Thành phố Hồ Chí Minh, Vietnam CÔNG TY TNHH DỊCH VỤ VẬN TẢI QUỐC TẾ PHOENIX Full time

**Mô tả công việc**:
(Mức lương: 15 - 20 triệu VNĐ)
- Order Management
- Utilize the SAP system to process customer orders promptly and oversee the end-to-end Order-to-Deliver process to ensure timely fulfillment.
- Accountable to ensure Sales Order / Credit and Debit Note is processed in SAP system within the cut-off time.
- Ensure that all system and operational transactions comply with local laws, regulatory taxation, and Energizer corporate policies.

2. System-related
- Ensure EDI error messages are being reviewed and resolve timely manner. This includes escalating order & invoice issues to the market customer service / supply chain or IT to resolve, if necessary.
- Responsible and managing CSC processes related to warehousing & distributionsin accordance to SOP:

- Daily stock reconciliation (ENR vs 3PL report).
- Verify Return stock update and issue Credit note, Debit Note in line with monthly agreed timeline.

3.Handling internal & external customers enquiries and requests for information in timely and professional manner. Should any abnormalities arise, please escalate to Reporting Manager.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Entitled to full benefits in accordance with the law (Health Insurance, Social Insurance, Unemployment Insurance) after 2 months of probation.

Annual leave and periodic health check-ups.

Welfare benefits in accordance with the Company’s policies and regulations (company trips, vacations, bonuses, public holidays, etc.).

Work in a professional and friendly environment with many opportunities for career advancement and development.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Responsible forproviding exceptional customer service to meet order fulfillment and enquiries, ensuring that both internal and external customers receive prompt and accurate service.
Other responsibilities include working with in-market stakeholders to resolve any order, invoices and EDI issues,preparing reports related to Customer Service and able to drive continuous improvement.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng

Trung cấp - Nghề
Không yêu cầu

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