Technical Support Collaborator
2 weeks ago
Hồ Chí Minh
Full-time
**What you will do**:
- Manage and operate customer support channels (Zalo, Messenger, etc.) for the KiKi Auto product;
- Assist users with app configuration, quick troubleshooting, and product usage guidance;
- Develop and maintain user documentation such as guides, FAQs, and troubleshooting flowcharts;
- Provide friendly, timely support to ensure customers have a smooth experience with the product.
**What you will need**:
- Final-year student or recent graduate in Technology, Electronics, or related fields;
- Solid understanding of technology with the ability to explain technical content in a simple and clear way;
- Patient, open-minded, and eager to learn, with a customer-first mindset;
- Basic knowledge of automobiles or electronics is an advantage.
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