Reservation Manager

5 days ago

Việt Nam, Vietnam Six Senses Full time

As **Reservation** Manager**, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

As **Reservation** Manager**, I will assume full responsibility for the efficient operation of the Sales and Marketing department to provide exceptional products and services within brand operating standards.
- Continually focus on revenue generation and profile building for our resort and spa and for Six Senses.
- Be responsible for the setup of PMS & CRS to guide and evaluate the room selling strategies.
- Setup the inventory availability, pricing and daily fluctuations that will be discussed with the Director of Sales & Marketing (DOSM) and coordinated with the reservations team for selling guidelines.
- Develop overall pricing strategies along with the Director of Sales & Marketing (DOSM) and Group Director of Revenue Management to ensure all target market segments are developed for the long-term benefit of the property’s business and growth.
- Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
- Process advance deposits on reservations.
- Track future room availabilities based on reservations.
- Decide and implement free allotment releases and close outs for the resorts by category and update this information in all channels to gain maximum effect and maintain a smooth selling process.
- Review all competitive shops on a regular basis and identify selling strategies and market trends of the competition set. I will countercheck all reservations daily to ensure they are completed with all necessary guest information, profile information and rate/market/source codes.
- Continually focus on reviewing cancellations, adjustments, no-shows as well as groups, blocks and allotments.
- Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
- Liaise and develop sales strategies with the Director of Food and Beverage and Spa & Wellness Director to maximize the revenue across all revenue streams ensuring all distribution channels are optimized and correctly loaded. I will also monitor pick-up patterns, lead times, business and market trends.
- Instill a cost-focused philosophy through training and education.
- Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

**Requirement**:

- Relevant background, knowledge and experience in Reservation for a hotel industry is necessary.
- Bachelor’s degree in hospitality industry is preferred.
- Have at least three to five years of experience in a similar role for hospitality industry.
- Be excellent communication and presentation skills, as well as strong negotiation skills.
- Be tactful in dealing with local/overseas travel agents.
- Have leadership and management skills.
- Be excellent in analytical skills and number crunching to achieve the target.
- Require a friendly, personal touch to make potential clients feel relaxed and comfortable at the resort.
- Be able to work under pressure and to work overtime when required.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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