Guest Service Supervisor

1 week ago

Quảng Nam, Vietnam Citadines Pearl Hoi An Full time

**Hạn nộp**: 10/01/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
2
Nơi làm việc
Thành Phố Hội An - Quảng Nam
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
25/11/2024 17:12
MÔ TẢ CÔNG VIỆC
- Ensure outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanour at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Adhere to company credit limit, floor limit policies. - Allocate rooms to expected arrivals after checking guests preferences and special requests.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
- Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
- Cross Check all billing instructions are correctly updated.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Performs other duties as assigned, requested or deemed necessary by management.
- Ensure Front office log book and hotel log book is always updated and actioned upon.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

Participate in hotel committees and task force assignments. - Assist all departments in servicing the guests during high volume periods.
- Takes responsibility in the absence of the Duty Manager / Front office manager.

QUYỀN LỢI ĐƯỢC HƯỞNG
Having opportunity to enhance expertise knowledge
Joining in trainings to boost work performance
Engaging in professional working environment
Being provided with meals and uniforms
YÊU CẦU CÔNG VIỆC
- Graduated bachelor degree or diploma in Hospitality Management is an asset or related field.
- Knowledgeable in MS office programs.
- A positive attitude and excellent communication skills.
- Experience in motivating and leading a winning team.
- Ability to remain calm whilst under pressure.
- Knowledgeable of Opera, Fidelio or other Property Management Systems.
- Minimum 2-3 years experiences as Front Office Associate, Front office cashier in a hotel

YÊU CẦU HỒ SƠ
Các bạn muốn đăng ký làm thì gửi thông tin về Phòng Nhân sự khách sạn Citadines Pearl Hội An nhé.

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