Guest Services Associate
4 days ago
**Additional Information**
**Job Number**24216681
**Job Category**Rooms & Guest Services Operations
**Location**Four Points by Sheraton Ha Giang, Tran Phu street, Tran Phu ward, Ha Giang, Quang Nam, Viet Nam, 310000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management
***
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Guest Service Supervisor
4 days ago
Quảng Nam, Vietnam Citadines Pearl Hoi An Full time**Hạn nộp**: 10/01/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 2 Nơi làm việc Thành Phố Hội An - Quảng Nam Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập nhật 25/11/2024...
-
At Your Service Agent
4 days ago
Quảng Nam, Vietnam Marriott International, Inc Full time**Additional Information** **Job Number**24185571 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton Ha Giang, Tran Phu street, Tran Phu ward, Ha Giang, Quang Nam, Viet Nam, 310000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform...
-
Sustainability Program Associate
1 week ago
Việt Nam, Vietnam Six Senses Full timeAs Sustainability Program Associate**,** I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses...
-
Assistant Front Offfice Manager
4 days ago
Quảng Nam, Vietnam Marriott International, Inc Full time**Additional Information** **Job Number**24185665 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton Ha Giang, Tran Phu street, Tran Phu ward, Ha Giang, Quang Nam, Viet Nam, 310000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...
-
Bellman
4 days ago
Quảng Nam, Vietnam Marriott International, Inc Full time**Additional Information** **Job Number**24185565 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton Ha Giang, Tran Phu street, Tran Phu ward, Ha Giang, Quang Nam, Viet Nam, 310000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and assist...
-
Spa Therapist
4 days ago
Quảng Nam, Vietnam Marriott International, Inc Full time**Additional Information** **Job Number**24185614 **Job Category**Spa **Location**Four Points by Sheraton Ha Giang, Tran Phu street, Tran Phu ward, Ha Giang, Quang Nam, Viet Nam, 310000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Provide massage services to guests using props and/or products. Provide body treatments to...
-
Marketing & Communications Coordinator
2 days ago
Quảng Nam, Vietnam Marriott International, Inc Full time**Job Number** 24171389 **Job Category** Sales & Marketing **Location** Four Points by Sheraton Ha Giang, Unit 12, Tran Phu Ward, Ha Giang, Quang Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Promote awareness of brand image internally and externally. Use sales techniques...
-
Reservation Agent
4 days ago
Quảng Nam, Vietnam Marriott International, Inc Full time**Additional Information** **Job Number**24185622 **Job Category**Reservations **Location**Four Points by Sheraton Ha Giang, Tran Phu street, Tran Phu ward, Ha Giang, Quang Nam, Viet Nam, 310000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...
-
Housekeeper
4 days ago
Quảng Nam, Vietnam Marriott International, Inc Full time**Additional Information** **Job Number**24186775 **Job Category**Housekeeping & Laundry **Location**Four Points by Sheraton Lang Son, No.2 Tran Hung Dao, Lang Son, Quang Nam, Viet Nam, 240000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with...
-
Asstchief Engineer I
2 days ago
Quảng Nam, Vietnam Marriott International, Inc Full time**Additional Information** **Job Number**24218363 **Job Category**Engineering & Facilities **Location**Four Points by Sheraton Lang Son, No.2 Tran Hung Dao, Lang Son, Quang Nam, Viet Nam, 240000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists department head in managing budget, capital expenditures,...
-
Fitness & Pool Attendant
4 days ago
Quảng Nam, Vietnam Marriott International, Inc Full time**Additional Information** **Job Number**24185617 **Job Category**Golf, Fitness, & Entertainment **Location**Four Points by Sheraton Ha Giang, Tran Phu street, Tran Phu ward, Ha Giang, Quang Nam, Viet Nam, 310000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Encourage, recruit, register, and schedule guests to...
-
Reservations Executive
17 hours ago
Quảng Nam, Vietnam Montgomerie Links Vietnam Full time**Hạn nộp**: 31/10/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Huyện Điện Bàn - Quảng Nam Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Sân Golf Ngành nghề Tiền sảnh Vị trí Nhân viên Cập nhật 04/10/2024...
-
Food & Beverage Coordinator
4 days ago
Quảng Nam, Vietnam Marriott International, Inc Full time**Additional Information** **Job Number**24185652 **Job Category**Food and Beverage & Culinary **Location**Four Points by Sheraton Ha Giang, Tran Phu street, Tran Phu ward, Ha Giang, Quang Nam, Viet Nam, 310000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Meet group coordinator/host(ess) prior to functions, make...
-
Receptionist Nhân Viên Lễ Tân
2 days ago
Quảng Nam, Vietnam Hotel Royal Hoi An Full time**Hạn nộp**: 30/01/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 2 Nơi làm việc Thành Phố Hội An - Quảng Nam Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền sảnh Vị trí Nhân viên Cập...
-
Spa Therapist Nhân Viên Vật Lý Trị Liệu
1 week ago
Quảng Nam, Vietnam Hoiana Resort & Golf Full time**Hạn nộp**: 15/02/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 2 Nơi làm việc Huyện Duy Xuyên - Quảng Nam Giờ làm việc Làm theo ca Loại hình Resort/ Khu Du lịch Spa/ Mát xa/ Thẩm mỹ viện Ngành nghề Vui chơi & giải trí Vị trí Nhân viên Cập nhật 14/01/2025...
-
F&b Hostess
4 days ago
Quảng Nam, Vietnam Marriott International, Inc Full time**Additional Information** **Job Number**24185542 **Job Category**Food and Beverage & Culinary **Location**Four Points by Sheraton Ha Giang, Tran Phu street, Tran Phu ward, Ha Giang, Quang Nam, Viet Nam, 310000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Greet guests and determine the number in their party. Seat guests...
-
Bartender
3 days ago
Quảng Nam, Vietnam Marriott International, Inc Full time**Job Number** 24155347 **Job Category** Food and Beverage & Culinary **Location** Four Points by Sheraton Lang Son, No.2 Tran Hung Dao, Lang Son, Quang Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare drink orders for guests according to specified recipes using...
-
Bartender
3 days ago
Quảng Nam, Vietnam Marriott International, Inc Full time**Additional Information** **Job Number**24217009 **Job Category**Food and Beverage & Culinary **Location**Four Points by Sheraton Lang Son, No.2 Tran Hung Dao, Lang Son, Quang Nam, Viet Nam, 240000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Prepare drink orders for guests according to specified recipes using...
-
Officer-loss Prevention
4 days ago
Quảng Nam, Vietnam Marriott International, Inc Full time**Additional Information** **Job Number**24202475 **Job Category**Loss Prevention & Security **Location**Four Points by Sheraton Ha Giang, Tran Phu street, Tran Phu ward, Ha Giang, Quang Nam, Viet Nam, 310000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Patrol all areas of the property; assist guests with room access....
-
Assistant Loss Prevention Manager
3 days ago
Quảng Nam, Vietnam Marriott International, Inc Full time**Job Number** 24171535 **Job Category** Loss Prevention & Security **Location** Four Points by Sheraton Ha Giang, Unit 12, Tran Phu Ward, Ha Giang, Quang Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; secure rooms; assist guests with room...
