IT Support Engineer

1 week ago

Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Itechwx Full time

**Mô tả công việc**:
(Mức lương: 19 - 24 triệu VNĐ)
We're seeking a talented Technical Support Engineer to join our growing team to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

YOU WILL:

- Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics.
- Provides feedback to improve products to more senior engineers or technical advisors.

Shift Availability:

- Fixed Night Shift during 10PM - 7AM
- 9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off)
- Holiday shifts will be registered in advance
- Any shift or schedule changes will be notified by the department head

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
**Benefits**:

- 100% salary during the probationary period.
- 90% contribution of the gross salary to social insurance.
- An employee who works at night (10 PM-6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
- Training offered
- 20 days /year (12 days of annual leave and 8 days of sick leave)
- Full working equipment will be provided.
- Activities: Birthday party, Employee engagement activities.
- Salary range : 19,000,000 - 24,000,000 Gross

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
**Requirements**:

- Open to Freshers
- Tech or Customer service backgrounds - only requires fluency in English (equivalent to IELTS Speaking 6.5 and above).
- Good customer service sense, emphasizing empathy, patience, and active listening.
- Passion for technology and a desire to learn and grow within the IT industry.
- Strong problem-solving and analytical skills.
- Having a background or working experience in IT/Technical/Engineering/Networking & IT/Cybersecurity & Cloud Security/Automation is an advantage.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: IT Phần Cứng,IT Phần Mềm,IT Support,Phần Cứng Máy Tính/Điện Thoại

Trung cấp - Nghề
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