Solution Support Engineer

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**We help the world run better**

**What you'll do**

As a Technical Support Engineer, you are responsible for troubleshooting and driving the resolution of SAP product related issues. This entails actively engaging with all levels within the SAP teams and maintaining consistent, up-to-date communication with customers. Your role is pivotal in ensuring that SAP products are utilized smoothly and effectively by our customers.

**Roles & Responsibilities**
- ** Technical Support and Problem Resolution**:
Offer comprehensive technical guidance and solutions to customers. Proactively troubleshoot product issues to enable the timely and seamless utilization of SAP’s products, following an efficient communication workflow. The goal is to minimize the effort required for customers to use SAP products, thereby enhancing their overall experience.
- ** Knowledge Management and Feedback**:
Document solutions and best practices. This documentation serves to strengthen self - service support channels, effectively deflecting a significant volume of customer problems. Additionally, provide valuable feedback to product development teams. This feedback loop is crucial for driving continuous improvements and enhancements to the products, ensuring they better meet customer needs.
- ** Cross - Functional Collaboration**:
Collaborate closely with various internal counterparts. By working together, the team can ensure that customer satisfaction is achieved. This collaboration involves coordinating efforts, sharing knowledge, and aligning strategies to provide a unified and high - quality service to customers.

**What you bring**
- A minimum of 3 years of working experience in a similar role within the IT industry is preferred. (familiar with SAP ABAP)
- Fluent in oral and written English (Japanese speaking is a plus)
- Bachelor’s or master’s degree (preferred in computer science or engineering)
- Role-Specific Skills: Troubleshooting, Product Thinking, Knowledge Management, Relationship Building, Generative AI Day-To-Day Practice, Critical Thinking, etc.
- Professional Skills: Learning Agility, Emotional Intelligence, Effective Communication, Diversity Awareness, Customer Focus, Creative Thinking, Complex Problem Solving, and Collaboration.
- Strong team player who learns and adapts quickly
- With knowledge for SAP S/4HANA product (Financials Controlling, Sales and Sourcing & Procurement) is plus

**Meet your team**

The Technical Support - Private Cloud ERP team is composed of around 900 support engineers. These experts are in numerous Support Centers across the world. Through incident based and real time channels, we offer technical support to our customers, ensuring their SAP product related issues are addressed promptly and effectively.

**We build breakthroughs together**

**We win with inclusion**

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 424007 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.