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Technical Service Coordinator

3 weeks ago

Ho Chi Minh City, Vietnam Faro Recruitment Vietnam JSC Full time

[HCM - VIETNAM] - URGENT LOOKING FOR - TECHNICAL SERVICE COORDINATOR

Working for a foreign High Technology Group

Working location: Ho Chi Minh City
- Vietnam Salary up to 3,000$ Gross
- Phone: 0987083864 - Hong (zalo)

(Product training will be provided)

TECHNICAL SERVICE COORDINATOR

Main duties:

- Technical clarification of inquiries in coordination with the technical specialists (Tech. Support) as needed.
- Clarification of material availability and coordination of the fastest possible delivery date with the responsible departments (planning, shipping, warehouse), Coordination of service visits for technicians at customer site
- Creation and tracking of offers for service requests and their spare parts in SAP
- Complete order entry of spare parts / service orders in SAP, including but not limited to:
++ Opening project, jobs, and Sales orders

++ Billing and Rev Rec

++ Cost Plans

++ WIP/ ECA

++ Ensure required Spare parts are supplied to customer (part dispatch and logistics work required)

++ New Customer Registration for Service Customers - Documentation in SFDC/ Service Max
- Monitoring of delivery dates and tracking of spare parts production and orders.
- Continuous close coordination with the relevant specialist departments, such as sales, production, quality assurance and / or construction, to guarantee our customer with the highest level of availability
- Ensure SOX compliance for assigned projects
- Support Service Managers in forecasting with feedback on current project timeline
- Warehouse management.

**Requirements**:

- Experience in SAP and SFDC / Service Max
- Spoken and written language skills in English and local language
- Relevant professional experience in dealing with national and international customers
- Service experience of minimum 5 years at the same position.
- Completed training in the area of office/ industrial clerk or similar.
- Distinct customer orientation and team spirit
- Ability to quickly adapt and respond to change requests
- Willingness to work, flexibility, self-motivation, independent work
- Distinct quality awareness
- Resilience, even in difficult situations.

**Salary**: Up to 64,000,000₫ per month

Ability to commute/relocate:

- Ho Chi Minh City: Reliably commute or willing to relocate with an employer-provided relocation package (required)