Client Services

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Team Summary**

Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems

**What a Technical Solutions Consultant does at Visa**:
In this role, you are expected to:

- Act as the primary technical point of contact for our largest high-value reseller partners, addressing any technical challenges or payment questions that may arise
- Oversee and coordinate implementations with reseller partner, and provide consultative integration guidance for new partners/merchants
- Support in pitching value-add of Cybersource products and functionalities to partner’s business
- Proactively suggest business opportunities for reseller partner and create win-win business models
- Define engagement process and the operating model between reseller partner, merchants, and Cybersource teams
- Own production issues end-to-end from escalation to resolution and client communication
- Champion product enhancement requests with our cross-functional teams
- Lead product trainings and perform merchant business reviews as needed
- Build deep product knowledge in Cybersource products and services
- Partner with our Alliance team to build relationships with technical and business contacts with our resellers
- Engage directly with resellers in meetings
- Aggregate key business inputs from client engagements to help track business requirements
- Coordinate with the Technical Account Management team on shared initiatives/product matters
- Travel may be required (up to 20% travel)

**Why this is important to Visa**

**Projects you will be a part of**:
This is an incredibly exciting time to join the Cybersource Client Services team. You will be operating in a fast paced, unstructured setting to contribute establishing a new business line. You will work with strategically important clients of Visa to deploy and operationalize new use cases by collaborating with a high performing team.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

**Qualifications**:
What you will need:

- Bachelor’s Degree in Computer Science, Information Technology or equivalent
- 8+ years of experience in a Customer Support/Account Management role strongly preferred
- Proven track record of a strong customer focus
- A track record of a strong customer focus
- Strong understanding of technical concepts, programming languages (Java, C/C++, Perl, etc.), and markup languages (HTML, XML)
- Ability to manage multiple, concurrent priorities across merchant projects and production issues
- Ability to articulate complex topics to both technical and business audiences
- Ability to conduct hard negotiation with clients under stretched terms
- Ability to learn complex concepts quickly
- Excellent written and verbal communication skills
- Ability to write, read and communicate in Vietnamese and English
- Self-starter with strong organization skills and resolution management

What will also help:

- 3+ years of payment industry experience
- Experience in Card-not-present/Card-present and risk mitigation methodology
- Experience working with cross-functional/cross-department teams
- Experience in project management
- Subject Matter Expertise in multiple areas such as card payments, products and services, payment technologies, wallet services gained through years of experience supporting clients and new product initiatives within a payment-processing environment

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin,