Client Services Specialist I

2 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam UL Solutions Full time $20,000 - $60,000 per year
Description
  • Organize and coordinate assigned client account work in a timely and profitable manner.
  • Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization.
  • Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
  • Prepare client proposals, report specifications, technical information, and leverage data to add value for client programs.
  • Provide technical consulting services to clients directly and/or through coordination with internal technical team.
  • Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
  • Participate in trade shows and technical conferences when necessary.
  • Work with business support to bill clients in a timely, concise, and profitable manner.
  • Provide technical support to in-house employees as required.
  • Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs.
  • Pro-actively communicate with clients in a professional and clear manner.
  • Anticipate and respond to client requirements in a timely fashion.
  • Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
  • Performs other duties as directed.
Qualifications
  • General degree or equivalent, plus generally four years of directly related experience.
  • Familiarity with industry associations, technical committees, industry best practice which would add value for client program management.
  • Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e., LIMS, Advantage, etc.).
  • Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
  • Must be able to identify problems and offer workable solutions.

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