Learner Engagement Specialist
7 days ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Become a content maestro: You will map and create content curricula based on ELSA materials for diverse audiences, from IELTS test-takers to cabin crew, sales professionals, customer service professionals, etc
- Partner with B2B clients: Assist company admins and teachers in establishing, developing, and achieving their learning goals. Be their go-to person for all things about learning with ELSA
- Empower learners: Guide learners in using ELSA effectively to maximize their learning experience. Develop engaging strategies to keep them motivated and on track.
- Drive engagement: Craft short
- and long-term engagement plans, implement strategies and analyze data to ensure high engagement rates for both trial and active clients.
- Reignite learning: Analyze learner performance data, identify those needing support, and implement intervention plans to get them back on track.
- Confidentiality is key: Handle learner information with discretion and care, adhering to company regulations.
- Share the knowledge: Conduct monthly/quarterly workshops for teachers/admins and end users, equipping them with ELSA mastery.
- Showcase success: Capture success stories and build compelling case studies to demonstrate the impact of ELSA.
- Teamwork makes the dream work: Collaborate closely with the Account Manager to develop and implement strategies that achieve client retention goals.
- Embrace new challenges: Be open to taking on additional tasks assigned by your manager.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive salary
- 100% Salary in probationary period
- Flexible working hours (Mon - Fri, 9am-6pm), hybrid working
- Up to 16 days leave/ year + 1 birthday leave + 1 Christmas leave
- ELSA Pro Account, ELSA learning
- Premium Health Insurance (PTI Card)
- Full Social insurance, health insurance, unemployment insurance
- Global team (spanning Vietnam, US, Portugal, India, Japan, Indonesia, Latin America); creative working environment
- Direct exposure to key B2B clients, which are global companies & schools
- Ability to drive key metrics for our B2B business and contribute directly to ELSA’s success as a SaaS company
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- English teacher/trainer with TOEFL, TESOL certificate
- Experience in classroom engagement
- Degree in Education, Teaching Methodology or related fields preferred. Teaching experience or academic background in Education is advantageous.
- Strong project management skills and implementation planning
- Ability to create relevant learning content and conduct engaging user training sessions
- Practical problem-solving skills and a proactive approach to client satisfaction
- Ability to generate new ideas to serve high engagement goals
- Comfort with digital content creation (online teaching videos)
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Truyền Thông/Báo Chí,Truyền Thông/PR
Trung cấp - Nghề
Không yêu cầu
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