Operations Support Specialist

At Code Engine Studio, we are your digital outsourcing and technology partner, dedicated to helping clients in the USA, Canada, Europe, and Southeast Asia transform their ideas and strategies into high-end digital products. Our international team is made up of passionate individuals who believe that excellence stems from within. When you become a part of our family, we care not just about what you do, but who you are. Our vision is to empower our employees to reach their fullest potential by nurturing both their skills and character.

We take immense pride in fostering a remarkable company culture that uplifts our team, believing that together, there's no limit to what we can achieve. Beyond our work, we are committed to giving back to our community through various community service programs.

**Project Position Overview**:
For this project, our team will support a leading provider of real-time clinical trial oversight solutions by filling an **Operations Support Specialist** position. This role is intended for someone fluent in English, with intermediate-level experience related to the role and strong communication skills. The position requires clear communication, operational accuracy, and a high level of attention to detail.

**Key Responsibilities**:
As an **Operations Support Specialist**, you will play a key role in ensuring smooth daily operations by managing user support requests, preparing shipping documentation, responding to queries, and monitoring study alerts. You will also contribute to the success of the project by conducting training sessions and providing translations when needed, helping ensure clear and effective communication across stakeholders.

1. Trainings:

- Develop and deliver training sessions to enhance knowledge and operational efficiency.
- Maintain up-to-date training materials and resources, tailoring content to meet team needs.

2. Support:

- Provide day-to-day operational support to external stakeholders.
- Assist with troubleshooting issues and identifying areas for process improvement.

3. Shipping Manifests:

- Prepare, review, and manage shipping documentation to ensure accurate and complete sample records are provided to central and testing labs.
- Ensure that all manifests are aligned and comply with company policies.

4. Queries:

- Respond promptly to external queries, providing clear and accurate information.
- Escalate complex issues to the appropriate teams while ensuring timely resolution of the original query.

5. Alerts:

- Monitor and manage system alerts related to site operations, ensuring swift action to ensure sample integrity and proper execution of the protocol is taken when required.
- Communicate critical updates or pertinent information to relevant stakeholders.

**Job Requirements**:

- 2-4 years of experience in an operations, administrative support, or customer service role, preferably in healthcare, life sciences, or clinical research environments.
- Advanced or fluent English communication skills, both written and verbal.
- Strong organizational and time management skills with high attention to detail.
- Proven ability to manage multiple tasks and priorities in a fast-paced environment.
- Tech-savvy and able to quickly learn and adapt to new software platforms; experience conducting user training is a plus.
- Comfortable providing user support, managing documentation, and handling operational processes with accuracy.
- Strong interpersonal and collaboration skills to work effectively with international and cross-functional teams.
- Problem-solving mindset and willingness to proactively identify and address issues.
- Self-motivated, adaptable, and able to work with limited supervision.
- Experience working in a global or multicultural environment is a plus.

**Job Highlights**:

- Excellent salary with 13th month bonus and quarterly bonuses available based on personal and corporate goals met.
- Health Benefits: Yearly renewed health allowance or a comprehensive health insurance package, depending on your preference.
- Professional Development: Training budget available for individual and team growth.
- Work Schedule: 5-day work week (Mon-Fri) with no regular overtime expected.
- Extra Paid Time Off: 1 Christmas day, and up to 5 days of Sick leave.
- Personal & Career Growth: 2 hours/week of English classes, weekly soft skills training during work hours.
- Office Perks: Free daily lunch, plus social activities such as poker games, foosball table, table tennis, weekly snack-time, and monthly birthday celebrations.
- Travel Opportunities: Chance to travel internationally for training and work.
- Language environment: Fully English-speaking.