IT Support Officer

4 days ago

Ðà Nẵng, Vietnam AUG Student Services Full time

**Company Overview**:
AUG Global Network is an established international education consultancy company promoting Australia, Malaysia, Singapore, Switzerland, The United Kingdom (UK) & The United States of America (USA). AUG operates across 8 countries (Australia, China, Hong Kong, Indonesia, Malaysia, Philippines, Singapore & Vietnam).

**History**:
AUG was first established in 1995 in Malaysia. Since then, the company has expanded its reach by establishing 30 offices across 8 countries which is a strong verification of the company’s success in placing students in reputable institutions across the world.

To manage its ever growing business entities, AusEd, SchoolEd and Bond and Forsyth now comes under the one name, AUG.

AUG is renowned as a reputable, trustworthy, caring and professional education placement centre. With 30 years of experience in providing the highest quality advice to students in carving their educational paths, AUG has always taken fresh and innovative approaches in its service. The company acts as a liaison between students and their preferred education providers to ease the entire process of studying overseas. Staff members are always abreast of changes in the international education industry which means students get the most accurate advice from our team. AUG stresses on the importance for students to align their career goals with the right course and the right institution by understanding the processes and procedures of getting an institution placement.

The company is staffed by a team of dedicated, friendly, multilingual, caring and responsible staff members with comprehensive knowledge about studying in Australia, Malaysia, Singapore, Switzerland, The UK, and The USA. The company is constantly exceeding the expectations of students, their families and other business partners through the provision of outstanding customer service.

**Position: IT Support Officer**:
(Location: Da Nang)

**Roles & Responsibilities**:

- Develop and maintain company websites and CRM using PHP, HTML, CSS;
- Create short videos for training and promotional purposes;
- Install and configure computer hardware, software, systems, networks, printers, and scanners;
- Monitor and maintain computer systems and networks;
- Respond timely and accurately to service issues and requests;
- Test new technology and provide detailed reports;
- Develop and maintain local networks in ways that optimize performance;
- Develop, implement, and manage our IT software and hardware strategy;
- Create and administer training and presentations to users about new software or IT regulations;
- Implement and manage AI technologies to improve business processes.

**Qualifications**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field;
- Proven experience as an IT Support Officer or similar role;
- Excellent knowledge of PHP, HTML, CSS;
- Experience with AI technologies;
- Ability to create short videos for training and promotional purposes;
- Excellent problem-solving and communication skills;
- Strong organizational and time-management abilities.

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