Customer Service Collaborator
4 days ago
Hồ Chí Minh
Internship & Collaboration
**What you will do**:
- Proactively reach out to customers to consult, introduce, and persuade them to use the company’s software products and services;
- Update and manage customer information through various tools and CRM systems;
- Coordinate with internal departments to ensure a consistent and positive customer experience;
- Prepare annual reports and perform other tasks as assigned by the supervisor/manager.
**What you will need**:
- Minimum 6 months of experience in a call center environment (inbound & outbound), preferably in technology, fintech, software;
- Familiar with CRM systems and customer management workflows;
- Clear and neutral accent, no heavy regional dialect, no speech impediments;
- Ability to work under pressure and handle difficult situations calmly;
- A growth mindset, honesty, and willingness to learn and adapt;
- Strong customer service orientation: active listening, proactive support, and dedication to delivering positive experiences;
- Willing to work on rotating shifts, including weekends as assigned.
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