Senior Expert, Operational Service Quality Improvement
5 days ago
26 Jun 2025
**Senior Expert, Operational Service Quality Improvement (40001598)**:
- Category: Operations Division
- Job Type:
- Facility: Operations
**Job Purpose**:
The job holder will consolidate data points and analyse operational processes, design, test and support the implementation of technology. The job holder will design processes on technology systems to ensure efficiency and quality requirements to deliver operational excellence and profitability.
**Key Accountabilities (1)**:
- Operational Process Improvement
- Research and analyse existing operating processes to identify gaps for process improvement.
- Review/exchange data points, findings, analysis and provide improvement suggestions/timely feedback to relevant stakeholders.
- Coordinate with other functional units to build detailed process design and deploy technology systems per agreed design.
- Monitor, measure and evaluate the implementation of technology and process improvement activities based on agreed schedule and quality standards.
- Periodically review and improve the operating procedures for the Division.
**Key Accountabilities (2)**:
- Risk Management and Compliance
- Support the management of operational risks and comply with requirements.
**Key Accountabilities (3)**:
**Key Relationships - Direct Manager**:
Director, Operational Service Quality Improvement
**Key Relationships - Direct Reports**:
**Key Relationships - Internal Stakeholders**:
Functional and project teams within and across divisions
**Key Relationships - External Stakeholders**:
Partners providing professional services
**Success Profile - Qualification and Experiences**:
- A Bachelor's degree or higher in Banking and Finance, Economics, Business Administration, Operations Management
- Professional certification in Lean Six Sigma, Kaizen, Agile/Waterfall Project Management is preferred
- At least 12 years of experience in process design and project management
- Experienced in programs/projects to improve customer experience and operational efficiencies
- Knowledgeable in credit banking, card services, payment and trade finance
- Knowledgeable in quality management models and process improvement methodologies
- Business English standard of proficiency as required for the role
-
Expert, Operational Service Quality Improvement
2 weeks ago
Hà Nội, Vietnam Techcombank Full time28 Feb 2025 **Expert, Operational Service Quality Improvement**: - Category: Operations Division - Job Type: - Facility: Customer Services **Job Purpose**: The Expert/Senior Expert in Operational Service Quality Improvement will be responsible for enhancing our operational processes, managing risks, ensuring compliance, and driving continuous improvement...
-
Expert, Operational Service Quality Improvement
2 weeks ago
Hà Nội, Vietnam Techcombank Full time3 Dec 2025- **Expert, Operational Service Quality Improvement (40001599)**: - Category: Operations Division- Job Type: - Facility: Operations**Job Purpose**: Người đảm nhận vị trí tư vấn, đề xuất giải pháp và chịu trách nhiệm thiết kế và thực hiện triển khai các dự án/sáng kiến tự động hóa của KVH và...
-
Senior Expert, Operational Risk Management
2 days ago
Hà Nội, Vietnam Techcombank Full time10 Feb 2025 **Senior Expert, Operational Risk Management (40000817)**: - Category: Corporate & Institutional Banking Group - Job Type: - Facility: Corporate Banking **Job Purpose**: - Consult and control operational và compliance risks in the development and implementation of strategic projects of Division - Manage compliance and operational risks with...
-
Hà Nội, Vietnam Techcombank Full time3 Jan 2025 **Senior Expert, Operational Risk and Compliance Assurance (40000829)**: - Category: Corporate & Institutional Banking Group - Job Type: - Facility: Corporate Banking **Job Purpose**: - Contro compliance and operational risks with products and services in the segment in charge, ensure Techcombank's regulations and laws, protect the Bank's and...
-
Senior Operations Executive
2 weeks ago
Hà Nội, Vietnam WTW Full time**Description**: The role of a Senior Operations Executive is expected to deliver high level of support to brokers in term of technical and timing for growing client portfolio including new and renew, maintain good practices, ensure our operations compliance with company’s and Group’s guideline, involve in the success of transformation projects. **The...
-
Expert, Sourcing and Purchasing
2 days ago
Hà Nội, Vietnam Techcombank Full time28 Jul 2025 **Expert, Sourcing and Purchasing (40000364)**: - Category: Operations Division - Job Type: - Facility: Operations **Job Purpose**: The job holder responsible for: 1. Support and carry out the procurement of goods and services for activities that meet Techcombank's requirements effectively, in accordance with regulations and procedures of the...
-
Senior Expert, Product Development
5 days ago
Hà Nội, Vietnam Techcombank Full time6 Mar 2025 **Senior Expert, Product Development (Insurance Project)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: The Product Development Senior Expert is responsible for leading the design, development, and implementation of innovative life insurance products. This role requires a strategic thinker with a...
-
Hà Nội, Vietnam Techcombank Full time26 Jun 2025 **Expert, Operational Risk and Compliance Monitoring (40001596)**: - Category: Operations Division - Job Type: - Facility: Operations **Job Purpose**: Recognize early operational risks / internal compliance violations and external intrusion at the segments of counter services / centralized operations / Cards and CDD-related services through...
-
Hà Nội, Vietnam Techcombank Full time10 Mar 2025 **Expert, Operational Risk and Compliance Monitoring (Card)**: - Category: Operations Division - Job Type: - Facility: Operations **Job Purpose**: Recognize early operational risks / internal compliance violations and external intrusion at the segments of counter services / centralized operations / Cards and CDD-related services through the...
-
Senior Expert, Software Engineering
7 days ago
Hà Nội, Vietnam Techcombank Full time4 Oct 2024**Senior Expert, Software Engineering (40001155)**: - Category: Technology Division- Job Type: - Facility: Technology**Job Purpose**: - The job holder lead the development of projects between front and back end development to successfully manage projects through planning, coordinating and leading activities throughout the entire delivery lifecycle....
