Vip Marketing Assistant Supervisor

2 days ago

Thành phố Hồ Chí Minh, Vietnam Công ty TNHH MTV Khách Sạn Quốc Tế Bình Minh Full time

**Mô tả công việc**:
(Mức lương: 15 - 20 triệu VNĐ)
- Warmly greet VIP guests by using their names and membership numbers, provide a personalized farewell, and follow up with them after their departure.
- Ensure polite and professional communication with VIP customers at all times, especially through company phones.
- Provide F&B and other personalized services.
- Manage bookings for transportation, accommodations, and personalized services according to guest preferences.
- Monitor and accurately record VIP guests' rewards and transactions.
- Maintain and update customer databases with attention to detail.
- Handle VIP complaints professionally, resolve issues promptly, and prevent escalation.
- Share customer feedback and concerns with relevant departments and follow up on unresolved issues promptly.
- Ensure a clear and detailed handover to the next shift, including unresolved issues, customer preferences, and important updates.
- Increase repeat visits and attract new VIP guests through personalized relationship management.
- Support and guide VIP staff, foster teamwork, and help maintain a positive work environment.
- Collaborate effectively with other departments to fulfill VIP requests and ensure seamless service delivery.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Attractive and competitive salary compared to other service industries, details discussed during the interview.
- Annual salary increase.
- 13th-month salary bonus.
- Revenue bonuses.
- Holiday bonuses (5 times/year).
- Performance bonuses: twice a year.
- Monthly language proficiency bonus: $50-$400.
- “Employee of the Week/Month/Year” awards.
- Birthday cash and gifts.
- Tips.
- Meal allowance during working shifts.
- Parking allowance.
- Length of service rewards
- Uniforms provided with laundry service.
- Full participation in social, health, and unemployment insurance.
- Premium health insurance.
- Dynamic, modern working environment with 100% foreign customers.
- Full professional training provided.
- Clear career advancement opportunities.
- Opportunities for overseas travel.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
- 2 to 3 years of experience in a customer service or hospitality role, with a focus on guest relations.
- Strong interpersonal and communication skills, with the ability to interact effectively with guests and team members.
- Experience in a leadership or mentoring role within a customer service team.
- College/University degree.
- Fluent English.
- Shift work: one shift will be fixed for one week, then rotated (Shift A: 6 AM - 2 PM, Shift B: 2 PM - 10 PM, Shift C: 10 PM - 6 AM).
- Applications must be submitted in English.
- Interview will be conducted entirely in English.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Digital Marketing,Hành Chính/Văn Phòng,Marketing

Trung cấp - Nghề
Không yêu cầu

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