Vip Marketing Assistant Supervisor

5 days ago


Thành phố Hồ Chí Minh, Vietnam Club V E-Gaming - Pullman Sài Gòn Hotel Full time

**Mô tả công việc**:
(Mức lương: 20 - 30 triệu VNĐ)
Job Summary:
Experience in the e-gaming industry is not required - we welcome individuals who demonstrate a professional service mindset and a strong commitment to delivering exceptional customer service. Comprehensive training will be provided to help you thrive and grow within our company’s standards of excellence. If you enjoy connecting with people and working in a dynamic team environment, this could be the perfect opportunity for you

Key Responsibilities:

- Deliver warm and professional greetings and farewells to VIP guests, using their names and membership numbers.
- Communicate politely and professionally with all guests.
- Follow up with VIP customers after their departure.
- Handle bookings for transportation, accommodation, and personalized services accurately.
- Provide F&B and other services based on VIP guests’ preferences.
- Monitor and record VIP guests’ rewards and transactions with precision.
- Ensure a clear and detailed handover to the next shift, including unresolved issues, customer preferences, and important updates.
- Report all customer issues and complaints promptly to supervisors.
- Submit daily reports on VIP activities, preferences, and special cases.

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Attractive and competitive salary compared to other service industries, details discussed during the interview.
- Annual salary increase.
- 13th-month salary bonus.
- Revenue bonuses.
- Holiday bonuses (5 times/year).
- Performance bonuses: twice a year.
- Monthly language proficiency bonus: $50-$400.
- “Employee of the Week/Month/Year” awards.
- Birthday cash and gifts.
- Tips.
- Duty allowance.
- Meal allowance during working shifts.
- Parking allowance.
- Length of service rewards
- Uniforms provided with laundry service.
- Full participation in social, health, and unemployment insurance.
- Premium health insurance.
- Dynamic, modern working environment with 100% foreign customers.
- Full professional training provided.
- Clear career advancement opportunities.
- Opportunities for overseas travel.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Education:

- High School Diploma with at least 3-year experience in hospitality industry with a focus on guest relations or College Diploma
- Experience:

- Strong interpersonal and communication skills, with the ability to interact effectively with guests and team members.
- Experience in a leadership or mentoring role within a customer service team.
- Other Prerequisites:

- Fluent in Chinese (HSK 5).
- Good English communication skill.
- Shift work: one shift will be fixed for one week, then rotated (Shift A: 6 AM - 2 PM, Shift B: 2 PM - 10 PM, Shift C: 10 PM - 6 AM).
- Applications must be submitted in English.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Digital Marketing,Hành Chính/Văn Phòng,Marketing

Trung cấp - Nghề
Không yêu cầu



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