Property Manager

4 days ago

Ho Chi Minh City, Vietnam Keppel Land Limited Full time

Keppel Land is the property arm of Keppel Corporation, a multi-business company providing solutions for sustainable urbanization.- As a multi-faceted property company, Keppel Land provides innovative real estate solutions with its sterling portfolio of award-winning residential developments, investment-grade commercial properties and integrated townships.- Keppel Land is geographically diversified in Asia, with Singapore, China and Vietnam as its key markets, while it continues to scale up in other markets such as Indonesia and India. In Vietnam, Keppel Land is a pioneer and one of the largest foreign real estate investors with a quality portfolio mainly in Ho Chi Minh City, including Grade A offices, residential properties, retail malls, integrated townships and award-winning serviced apartments.-
- AIM OF THE JOB:
- Ensuring the efficient and effective maintenance and management of properties owned and managed by the company, including Customer Focus Unit functions.- KEY AREAS OF RESPONSIBILITY:
- Oversee the performance standards, specifications etc. for placing, renewing contracts, check and analyze tender quotations and ensure contractors comply with costs and quality standards- Oversee the operation of the Customer Focus Unit- Lead the customer focus unit to provide personalized customer service and follow up on customers’ needs and feedback- Provide internal quality control checks on property before handling over and ensuring satisfactory defect rectification- Prepare and submit reports as required- Organize events or programmes to foster better relationship between developer and customers- Groom the CFU team to deliver the highest levels of Customer Service- Actively monitor the MA (Managing Agent) to ensure they deliver and exceed the expectations of our customers in terms of service and product quality in relation to common property matters.- Attend meetings, eg, BOC meetings.- Ensuring contractors and service providers carry out safety checks and conduct Risk assessments as appropriate- Other duties/responsibilities that may be assigned by the Head of Property Management from time to time.JOB REQUIREMENTS
- Bachelor of Science in Estate Management or equivalent- Min 8 years of relevant experience with 3 years’ proven track record in a similar capacity- Knowledge of building maintenance and management, and be conversant with market practices and standards- Strong leadership, and interpersonal and communication skills- Knowledge of Property Law (Vietnam) and relevant regulations- Meticulous and high attention to detail- Strong English language, Public Relations and Customer Relations skills- Strong organizational skills- Can work independently- Strong budgeting experience with a focus on development start up budgets and operational budgets for residential developments- Good interpersonal and communication skillsBUSINESS UNIT

Keppel Land Limited

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