Property Management Manager

Objectives:

The Property Management Manager reports to the Head of Property Management and is responsible for the day to day operations of the project: supporting, directing and planning towards a successful and efficient management for all services provided at the project.

Key accountabilities:

• Conduct and ensure the implementation of the project management plan as scheduled and following approved requirements:
• To coordinate with other departments to get the information of the Project and provide to Property Management team: Building specs; drawings; handover status; completion schedule..
• Upload the information into the system / Masterise app
• Coordinate with sales / handover to prepare the stacking plan showing the sold units, handover/yet handover units, fit out, move-in units…
• Together with the (Senior) CE, to review drawings and propose recommendations for matters that affect the operation to design and PD teams
• Together with the Management Agent, setting up the management system for the assigned project:
• Review and get approval for the preopening budget and operations budget
• Review the proposal of the subcontractors appointment, get approval and follow up with the contract negotiation.
• Review and get approval on the SOP and ensure the execution of the SOP
• Set up / review the handbook, fit-out guide and support the onsite PM to ensure the compliance to those rules and regulations.
• Support the HO team during the handover period.
• Work closely with the onsite PM to ensure that the project is managed and operated in accordance to the procedures.
• Set up/ Up-date/ Carry out policies and procedures under the guidance of the Senior Property Management.
• Conduct weekly operations meeting and submit meeting minutes to Masterise Property Management (Head Office) for follow-up and deploy plans where necessary.
• Review monthly report submitted by the onsite PM, consider and propose recommendations for renovation, improvements for all items in the project, etc. (if any).
• Work close with the onsite PM to lead and oversee a team of Property Managers to manage the day-to-day operations of individual buildings.
• Support the onsite PM to handle problems and incidents relating to the daily operation to improve the service
• Responsible for controlling costs for the assign project.
• Conduct monthly operations audit to the property portfolio
• Carry out the handover of management and operation activities at the projects of the Self-Management Board / Building Owner's Committee in accordance with current legal regulations
• Plan and conduct the organization of the first AGM according to the procedure "Organizing the first AGM - Electing the BOC"
• Plan and organize the implementation of handover of management and operation activities to the Self-Management Board / Building Owner's Committee in accordance with current laws and the procedure of "Handover of projects from the Developer to the BOC"
• Coordinate with other departments to compile records and data of the Sinking Fund (if any) for the project to serve the handover to the Self-Management Board / Building Owner's Committee
• Representing the Developer to participate in the Self-Management Board/ Building Owner's Committee with the role of Deputy according to the Law
• Manage and store handover records sufficiently
• Other works as assigned by higher levels.

Standard Competencies:

• Bachelor degree in hospitality, tourism, foreign languages, business management etc.
• 10+ year experiences in related field. Minimum 3 year experiences in same position.
• Communication Skill: Strong written and verbal communication skills in Vietnamese and English
• Ability to make reports, presentations and have business acumen
• Ability to negotiate and persuade to ensure relationships are resolved effectively