Customer Services Specialist

1 week ago

Thành phố Hồ Chí Minh, Vietnam TotalEnergies Full time

**Contexte et environnement**:

- LPG business
- Working with all departments and customer.
As coordinator of CS, Logistics, Plant, and customer.-
- **Activités**:
Our Company reflects the diversity of our employees. At TotalEnergies, the wide variety of talents drives our competitiveness, our ability to innovate, and our attractiveness. Therefore, we welcome differences in age, disability, gender reassignment, pregnancy/maternity, race, religion, beliefs, sex, sexual orientation, and family/parental status. We believe Diversity makes us better.
**Key Activities**:

- _ Sales order process:_
Handling debt control, negative and pushing for settlement with Sales support and release orders.
- Taking of sales order full process: receiving order
- Discussing with customer for alternative cases
- Working with plant and logistics for processing, scheduling, delivering
- Following up to remind order from customer.
- Following up order & delivery after working
- _ Customer payment:_
- Pre-dunning in some exceptional cases
- Reminding, following up payment and overdue
- Following up payment promise after unblocking order
- Updating payment status of overdue
- _ Promotion:_
- Following up promotion program launched by Sales and Marketing
- Working with Marketing, Plant and Logistics to delivery promotion gift to customer
- _ Others:_
- Calculating monthly discount of customers base on approved scheme
- Handling discount deduction exactly and legally.
- Working with AR for booking deferred payment and specific cases
Fulfill other tasks and/or assignments requested by the line managers whom the employee directly/indirectly reports to, and/or tasks requested by the board of management.- Bachelor’s degree in Business Administration, Commerce, Business Marketing or equivalent.
- Minimum 3 years of experience in Customer Services or Sales Admin/Operations in multinational companies.
- SAP knowledge will be an advantage.
- Fluent in Vietnamese & English.
- Good communication skills with a collaborative and team-oriented approach.
- Ability to work under high pressure while maintaining a customer-focused mindset.
- Proficiency in computer skills and MS Office, especially in MS Excel.-
- **Informations supplémentaires**:
TotalEnergies, a multi-energy company.
- TotalEnergies is a multi-energy company that produces and markets fuels, natural gas, and electricity. Our 100,000 employees are committed to better energy that is more affordable, more reliable, cleaner, and accessible to as many people as possible. Active in more than 130 countries, our ambition is to become the responsible energy major.
- Created in 1924 to enable France to play a key role in the great oil and gas adventure, TotalEnergies has always been driven by an authentic pioneering spirit. It has discovered some of the most productive fields in the world. Its refineries have created increasingly sophisticated products and its extensive distribution network has rolled out an ever-expanding range of services.
- Energy is life. We all need it for cooking, traveling, and heating. It is also a source of progress. Today, climate change means a revolution. We need to reinvent energy, its consumption, and the way we use it. To become the responsible energy company means providing better energy that is more affordable, cleaner, more reliable, and accessible to as many people as possible. Our ambition: to be a world-class player in the energy transition.

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