Customer Service Specialist
16 hours ago
**Salary**: Thương lượng
**Location**: Hồ Chí Minh
**Team**: Customer Service
**Application deadline**:06/06 — 30/06/2025
**Job Description**:
**Lixibox is HIRING**
**CUSTOMER SERVICE SPECIALIST**
**Department**: Business Operations - Customer Service
**Location**: 13-16 Đường số 34, P. Bình An, Quận 2, TP. Hồ Chí Minh
**Work Mode**: Fully Remote (after 2-week onsite training)
**Working Hours**: 23:00 - 08:00 (Vietnam time) | 1-hour break | 6 days/week
Founded in 2015, **Lixibox** is a leading beauty e-commerce platform in Vietnam, trusted by top beauty influencers and millions of loyal customers. We provide a premium, curated shopping experience with 100% authentic products and smart beauty solutions. At Lixibox, we’re shaping the future of beauty commerce with innovation, integrity, and customer obsession.
As a **Customer Service Specialist**, you'll be the frontline of the Lixibox customer experience. Your job is to deliver timely, thoughtful, and high-quality support that reflects our brand values and builds customer loyalty.
- inbox/comments, TikTok Shop US, Shopify, and future channels
- Handle and resolve customer complaints with empathy and efficiency
- Provide warranty guidance and after-sales support
- Collaborate cross-functionally with logistics, operations, and marketing teams to ensure resolution of customer issues
- Use CRM tools to manage and track cases
- Maintain high standards of service quality and customer satisfaction KPIs
**Qualifications**
**Must-Have**:
- Minimum 1 year of experience in customer service
- Strong communication skills and problem-solving mindset
- English proficiency (written and verbal)
- Detail-oriented with logical thinking and the ability to work independently
- Comfortable working night shifts
- Background in retail or beauty/cosmetics industry, preferably
- Experience using CRM systems Familiarity with social media or eCommerce platforms
, TikTok, Shopify)
**Interview Process**
- **CV Application**
- **Interview with HR and Direct Supervisor**
- **Final Interview with Department Head**
**BENEFITS**:
- Attractive compensation package
- Monthly/Quarterly commissions and bonuses
- Annual performance bonus
- Private health insurance (PVI)
- 12 days of annual leave
- Annual salary review
- Full social insurance (as regulated by the government)
- Lunch and snack allowance at the office
- Monthly parking subsidy paid by the company
- Other perks: fun lunch breaks, team building, company trips, gift vouchers
- Employee discounts (up to 50%)
**HOW TO APPLY**:
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