Quality Specialist

**ABOUT ESOFT**

Esoft is one of the world’s leading real-estate tech companies, specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.

Our customers are real estate photography, media production, and real estate marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality.

The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.

At Esoft, we encourage all applicants from minorities, women, people with disabilities, and all other qualified applicants.

**THE POSITION**:
**1. Job Purpose**:

- Ensure the production outputs meet quality requirements as defined in the SLAs with optimal production costs.
- Ensure strict compliance with ISO 9001:2015 quality management system standards.

**2. Key Responsibilities**:
**1. Quality Assurance Control (30%) - Daily / On request**
- Develop a detailed plan for quality control in production.
- Perform regular inspection and evaluation of products to meet quality standards.
- Monitor and inspect production processes for proper execution.
- Collect and analyze quality data to identify issues, trends, and improvement opportunities.
- Create and improve quality control procedures.
- Investigate and resolve product quality issues.
- Analyze customer feedback to identify quality concerns and propose improvements.
- Create inspection and testing plans.
- Monitor compliance with quality processes across the organization.
- Work with suppliers to ensure quality standards are met.
- Manage quality-related crises and implement corrective actions.

**2. Quality & Client Mindset Enhancement (10%) - On request**
- Coordinate with the technical training team to identify training needs and conduct sessions for skill and mindset improvement.
- Plan and monitor testing and inspection of materials and finished products.
- Organize regular activities and events to promote quality culture and client-oriented thinking among Operations staff.

**3. Quality Management System (10%) - On request**
- Develop training programs on quality standards and internal processes.
- Lead internal and external audits.
- Ensure products meet certification requirements.
- Maintain, improve, and develop the quality management system.
- Lead the ISO 9001:2015 recertification process.

**4. Client Relations (10%) - On request**
- Collaborate with the Wholesale team to handle client quality-related requests.
- Analyze and resolve client complaints and take preventive actions.

**5. Testing & Onboarding New Clients (20%) - On request**
- Test and onboard new clients and products.
- Coordinate with relevant teams to ensure smooth go-live production.

**6. New Implementations (10%) - Quarterly / On request**

**7. Other Tasks (10%) - On request**
- Complete additional tasks as assigned by superiors.

**3. Personal & Competency Requirements**:
**Knowledge**
- Education: High school diploma
- Professional: Proficient in Photoshop, Camera Raw, Bridge
- Supplementary: General knowledge of product quality and quality management systems (QMS)

**Skills**
- Functional Skills:

- Able to generate insights from diverse data and tools
- Proficient in Photoshop
- Creative thinking and solution development without prior examples
- Innovative and proactive in proposing solutions
- Technologically adaptive to improve work processes
- Ability to convert ideas into valuable outcomes for the company and customers
- Supplementary Skills:

- Problem-solving and root cause analysis
- Reporting and research skills
- Effective communication
- English: Listening, reading, writing, and speaking

**Personal Attributes**
- Demonstrate Esoft’s 6 core values: Openness, Care, Credibility, Quality, Passionate, Innovation

**Experience**
- Minimum 1 year of experience using graphic software

**Other Requirements**
- Good health, able to work under pressure
- No color blindness
- Willing to work in shifts and during holidays or Tet when required

**What We Offer**:

- Competitive salary
- 100% SHUI during probation, plus a premium healthcare package for you and your family
- Flexible working hours designed to support a balanced and productive lifestyle
- Complimentary daily meals to keep you energized and focused
- Exposure to transformative, real-world projects that offer increasing complexity and opportunities to showcase your skills
- A vibrant international environment that values and promotes creativity, innovation, respect, and equality
- Direct mentorship from accomplished leaders and managers dedicated to your professional development
- Opportunities to participate in high-impact meetings, industry events, networking sessions, and specialized training courses

Join us and take the next step in your career with a company that values your potential

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