Customer Experience

Job SummaryThe Customer Experience & Complaints Management is responsible for overseeing customer complaints related to aftersales services, ensuring timely and satisfactory resolution, and enhancing overall customer experience. This role requires strong analytical skills and the ability to leverage data insights to improve processes, service quality, and...

We are looking for creative, travel-loving and service-centric communicator to join Discova as aCustomer Experience ExecutiveAbout The OpportunityThe Customer Experience Executive is the face of our company, providing a superior level of customer service and care. You will act as a liaison, providing product and service information, answering questions, and...

Salary: $3,000 - $4,000 gross baseLocation: HanoiReporting Line: Head of PlanningSectors: Insurance, Telecom, Ecommerce, FMCGAdditional Benefits: 13th-month salary, KPI-based bonus, family healthcareKey Responsibilities:Lead strategic, operational, and tactical initiatives focused on customer centricity, portfolio management, retention, and data...

MEET COMPASSWe are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be...

Job Summary The Customer Experience & Complaints Management is responsible for overseeing customer complaints related to aftersales services, ensuring timely and satisfactory resolution, and enhancing overall customer experience. This role requires strong analytical skills and the ability to leverage data insights to improve processes, service quality, and...

Job PurposeThe job holder towards uniformity in principles of design, operation and measurement of customer experience at customer touchpoints/interactions across the system, while ensuring that touchpoint/customer interaction management departments apply the principles appropriately and effectively.Key Accountabilities (1)Build bank-wide customer experience...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Key Responsibilities: 1. Observation and Evaluation: - Mystery shopping and operation checklist criteria to monitor results and identify ongoing issues affecting customer experience and revenue. - Observing onboarding and training processes to identify areas for improvement. - Evaluating employee...

MÔ TẢ CÔNG VIỆCXây dựng kế hoạch, kịch bản, quy trình khảo sát/ đánh giá các điểm chạm Khách hàng và bộ chỉ số đo lường/ KPI và scorecard đối với các trục trải nghiệm (NPS/CSAT/CES...)PM triển khai khảo sát Khách hàng, thu thập dữ liệu, phân tích, báo cáoĐề xuất cải thiện với...

Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We've been growing rapidly since our inception in 2015,...

Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We've been growing rapidly since our inception in 2015,...