Technical Support Engineer

1 day ago

Ho Chi Minh City, Vietnam VNG Full time

As a Technical Support Engineer L1 (Endpoint Security), you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space.

**What You Will Do**:

- Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience
- Solving technical problems and delivering an experience so profound that customers love using our products and services and actively recommend them to others
- Learning and utilizing specific software tools and problem-solving strategies to solve for customer issues and continuously improve our processes

**Yêu cầu**:

- Bachelor’s degree in Computer Science or equivalent work experience
- Strong technical knowledge and understanding of IT Security concepts, including antivirus, networking and encryption technologies
- Ability to handle escalated calls while using good judgment to make sound recommendations
- Intermediate to Advanced technical skills including but not limited to: Android + iOS Reverse, C++, operating systems and binary, Active Directory, SQL, Networking.
- Knowledgeable on the following concepts: Security, Cloud, Data protection, Encryption, Malware, Spyware, Cyber Security, Firewalls, Antivirus and Disaster Recovery (is a plus)
- Basic to intermediate experience on product implementation: pre-planning, understanding Scope of Work (SOW) and Change Control principles

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