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Customer Service

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Shopee Full time

Department Operations
- LevelExperienced (Individual Contributor)
- LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Directly deal with customer on complex complaints that L1 cannot handle
- Directly handle the task of L1 Frontline when inflow a lot and on campaign days. Willing to learn new things and adapt to the new environment quickly
- Take high responsibility for serving customers by wow Customer Service
- Get new initiatives to improve processes, daily task
- Maintain a balance between company policy and customer benefit in decision making
- Manage your Backlog, ensure KPIs such as: Productivity, CQM, SLA,...
- Perform other tasks as required by superiors

**Requirements**:

- 1 year of working experience in customer service
- Good communication and problem solving skills, thoughtful, enthusiastic
- Able to work shift time between 6h00 to 22h00 all days of the week (08 working hour/shift)
- Good teamwork
- Computer Skill: Microsoft software (Words, excel, Access), good at internet banking system is preferred
- Language skill: Good command of English (especially listening and speaking), Chinese is an advantage