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Customer Experience Specialist

2 weeks ago

Ho Chi Minh City, Vietnam Công ty Cổ phần Giao Hàng Nhanh Full time

**1.** **Key Result Areas**
- Collaboration and project management (60%): _

+ Communication of programs and projects CX.

+ Building, training on skills, materials, and policies related to the project.

+ Follow-up detailed implementation plan Liaise.

+ Regular communication with internal teams, especially the customer-facing teams, to ensure that gaps in the customer experience
- irrespective of where they occur in the journey - are plugged (depends on assigned tasks).
- CX Manager Assistance (30%): _
- + _Assist the Manager to ensure the CX strategies are aligned to the larger business goals and outcomes

+ Participate and take a proactive role in project planning meetings, review, and evaluation exercises (daily/ weekly/ monthly/ quarterly)

+ Assist the Manager to prepare and submit in a timely manner weekly, monthly, quarterly, annual, and other required reports.

+ Perform specific administrative tasks, as per instruction of the Manager, required in the provision of project services in line with Quality Assurance, Quality Control teams and procedures.
- Proposing to improve the design, implementation plan of the project (10%): _
- + _Find out the shortcomings in project implementation and propose suitable solutions

**3. Competencies**:

- _Qualifications & working experiences: _
- + _Having graduated from a degree in Marketing, Business or Business Administration, Communications, or related field.

+ At least two years’ experience as a customer experience specialist, or a similar customer support role.

+ Experience in market research, logistic is a plus.
- _Attitudes: _
- + _Strong work ethic

+ Customer
- centric mindset: putting your customer first and at the core of your business in order to provide a positive experience and build long-term relationships.

+ Innovative thinking

+ Integrity

+ Dependability and Responsibility
- _Skills: _
- + _Independent: Ability to work independently as well as in a team

+ Empathy and listening skills: go beyond simply saying that you care, rather put yourself in the customer’s shoes to feel what they feel

+ Data analysis/ interpretation skills

+ Good at communication and interpersonal skills

+ Problem-solving skill

+ Adaptability

+ Good at verbal and written communication skills

**3. Benefit**:

- **13th month salary;
- Social insurance and other types of insurance;
- Periodic health examination;
- Young, dynamic and challenging working environment in e-Logistics industry;
- Opportunities for training and learning;
- Year-end Party; team-building and travel

Loại hình công việc: Toàn thời gian

Lương: 16.000.000₫ - 22.000.000₫ một tháng