Solution Consultant

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam CPM Viet Nam Full time

**What You'll Do**:
**Solution Consulting Responsibilities**
- Identify and understand customer needs to recommend the most suitable software solutions.
- Act as a bridge between clients and the technical team to ensure accurate understanding and effective implementation of requirements.
- Participate directly in product demos, present software solutions, and support the sales process.
- Follow up and support customers throughout the software implementation and usage phases to ensure satisfaction and efficiency.

**Technical Support & User Experience**
- Participate in testing, experiencing, and giving feedback for product improvements (software, web apps, mobile apps).
- Guide customers in using the company’s products and services, handle minor issues, and coordinate with the technical team when needed.
- Ensure customers receive consistent support from the consulting phase through post-sales service.

**Data Analysis & Solution Recommendations**
- Analyze data from the system to generate reports and propose improvements to enhance software efficiency.
- Support the development of dashboards and periodic reports for both clients and internal teams.

**Who you are**
- Experience in software, web/app development, or having worked with IT-related products is a strong advantage.
- Minimum 3 years of experience working directly with clients on solution implementation, or 5+ years in deploying and supporting software for clients
- Strong communication and client consultation skills, with the ability to collaborate effectively across departments.
- Proven experience with data analysis tools (SQL, Excel, Power BI, Tableau, etc.)
- Proficient in English (spoken and written)

**Preferred Qualifications**:

- Hands-on involvement in the development, testing, or implementation of IT web/app systems for clients is a strong plus.
- Passionate about technology and able to quickly adapt to new systems and tools.

**Why CPM Vietnam?**

A professional, dynamic working environment; Opportunities to develop analytical skills and work on large-scale projects; Training on modern data analysis technologies and tools; Competitive salary, bonuses, and benefits package.

Pay: 15,000,000₫ - 18,000,000₫ per month

**Experience**:

- data analysis: 3 years (preferred)

**Language**:

- english (preferred)

Application Deadline: 2025/05/15

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