Front Desk Officer

Overview:
RMIT University Commitment
- RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.
- Why RMIT University Vietnam?- Reputation and rankings - RMIT University
- RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website:
Your role

The Front Desk Officer undertakes is the first point of contact for customers and guests visiting or calling the University. The position is responsible for managing mail services under the guidance of the Student Recruitment Manager, including but not limited to collection, processing, transmission, and delivery of all business mails within Saigon South campus and between Saigon South campus with Hanoi. The role involves data entry of all customer-related enquiries that arrive via telephone, walk-in and/or events.

Reports to: Senior Coordinator, Student Recruitment

Key Accountabilities- Provide a high level of service to staff, visitors and guests to ensure quality customer service at all times.- Direct customer to the right person for their needs, as well as supporting the student recruitment team by answering FAQs for new students, prospects, parents, and current students.- Assist in the monitoring of customer services, including volume of calls, nature of inquiries, and referral services, providing input in terms of how to improve customer service.- Receive, record and process data forms, data enquiries notes into the Customer Relationship Management System(s);- Participate in any events that require a data collection process. Input insights into the process of developing questionnaires and conducting enquiries notes filling; conduct database searches for necessary reports when required;- Collect all incoming business mails (including internal, external mails, and faxes) from external stakeholders or Mail Arrangers at each Department and ensure efficient and accurate data record;- Prepare periodic reports on the Mail Management Services, including internal mails, incoming mails, and outgoing mails via postal services and other reports as requested by the Student Recruitment Manager and senior management;- Monitor Mail Storage of the University and ensure a proper filing system for all undeliverable mails within a certain timeframe;- Maintain the filing system, stationery, and office equipment of the Mail Management Services;- Process payment for postal services monthly.-
- Support Student Recruitment team to follow up HE enrollments.- Undertake other duties that may be required by the Student Recruitment Manager.

Key Selection Criteria- A relevant Bachelor’s degree- Familiar with front desk activities in a corporate or educational environment- Demonstrated organizational and administrative skills.- Well-developed interpersonal skills, including cross-cultural communication and business writing skills.- Demonstrated a high level of multi-tasking with meticulous attention to detail- Demonstrated ability to service clients and provide client-centred solutions.

Additional Information- Contract duration: 12 months- Highly competitive gross salary- Annual leave: 1 day per working month- Accident Insurance 24/7- Free use of onsite sports and fitness facilities- Library on campus and online - access to the RMIT Australia online library

English Proficiency

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 5.5 (or equivalent Linguaskill 150).

To Apply

Please submit your CV, cover letter, qualifications, ID, and address your suitability for this position by clicking on the ‘Apply’ button.

Important Notice-
- RMIT Careers-
RMITVietnam

Applications Close:
3 thg 8 2025 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.