Quản Lý Bộ Phận Lễ Tân I Front Office Manager

**Hạn nộp**: 30/09/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Bà Rịa - Vũng Tàu
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Nhà hàng/ Bar/ Pub Spa/ Mát xa/ Thẩm mỹ viện
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
19/08/2025 07:56
MÔ TẢ CÔNG VIỆC
- Customer Satisfaction (Guest Feedback, Social Media Review).
- Financial Performance (Upselling, Room Revenue, Operation Auditing).
- Showing Initiative, Problem Solving, Staff Training, Team Leading.
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Develops high-quality relationships with guests throughout their stay.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provide a fast solution.
- Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
- Provide a high level of customer service and maintain a high profile in the day to day front office operations.
- Ensure that personalized service is offered to each and every guest.
- Ensures that the pricing policy and internal audit procedures are duly applied.
- Supervises the management of debtors, group and individual guest invoicing, and cash operations.
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Prepare monthly and daily revenue reports and circulate to all HOD's.
- Prepare Room revenue and occupancy forecast take action on rate strategies.
- Is involved in the recruitment of new team members for front office.
- Integrates and trains employees, providing support for skills development.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
- Ensures that the workplace remains clean and tidy.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Have a good knowledge of all systems and standard operating procedures of front office.
- Ensures that guest documentation and information is available and up-to-date.

QUYỀN LỢI ĐƯỢC HƯỞNG
Lương, thưởng hấp dẫn, cơ hội thăng tiến.
Môi trường làm việc năng động, thân thiện
Được đào tạo kỹ năng chuyên môn.
Ăn uống theo ca làm việc.
Chế độ Bảo hiểm theo quy định.
YÊU CẦU CÔNG VIỆC
Bachelor degree in Hotel Management, or any fields.
Experience in customer service or reception position.
Extremely guest-oriented and service-minded.
Strong in driving results and problem solving skills.
Strong in inter-personality skill and outgoing, friendly.
**IT skills**: good in Microsoft office, Smile FO.
**English**: good writing and communication skills.
YÊU CẦU HỒ SƠ
CV ứng viên
Đơn xin việc
Sơ yếu lý lịch (xác nhận địa phương)
Giấy khám sức khỏe
CMND + Hộ khẩu (photo công chứng)
Hình 3x4
Hồ sơ nộp trực tiếp tại Văn phòng
69-69a Thùy Vân, Phường 2, Vũng Tàu, Tp. Hồ Chí Minh
**Hotline**: 0868 906 088 - Phòng Nhân sự