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Associate, Account Management

3 weeks ago

Ho Chi Minh City, Vietnam Grab Full time

**Job Description**:
**Get to know our Team**:
Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia. Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.

We believe in developing mutually beneficial collaborations with corporate partners to enhance their business offering and impact the lives of customers.

**Get to know the Role**:

- Brand Account Management, including business proposals and roadmap to grow brands on Grab.
- Project management with internal and external stakeholders to smoothly run campaigns and meet company KPIs.
- Serve as a key member to drive Grab Marketing Solution strategy on Grab.

**The day-to-day activities**:

- Develop business with key corporate accounts (mainly FMCG Brands) and responsible for daily account servicing enquiries of incoming and existing clients
- Develop strategic account plans and processes to manage enterprise/corporate accounts efficiently and effectively
- Drive revenue for FMCG via prospecting new leads, annual client renewals, constant upselling of new Grab solutions
- Delights customers by proactively assessing, clarifying and validating customer needs on an ongoing basis
- Drive and overview operations process with cross functional teams to bring project live
- Analyze data to give action for merchant problems & growth solutions.

**The must haves**:

- At least 3-4 years of experience in business roles, both client and agency side are welcomed.
- Prior experience in working in agency, brand FMCG categories
- Detail oriented and comfortable with operational works
- Good skill at making pitching presentation
- Willing to go extra miles to come up with new solutions
- Strong communication skills in both Vietnamese & English
- Ability to effectively multiple clients (internal and external), manage time, prioritize tasks and work within deadlines with little supervision