Transaction Capture Analyst 2

2 weeks ago

Ho Chi Minh City, Vietnam UOB Vietnam Full time

**About UOB**

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

The Investment, Specialize product & Chargeback Officer is responsible for handling the Specialize Product Operations of transaction processing. The overall objective of this role is to maintain the transaction processing and provide support to the PPU team.

**Responsibilities**:

- Investment & Specialize product processing:

- Investment & specialize product are included collateral loan, insurance, General Ledger Account Ownership and Reward Redemption process...
- Monitor customer insurance DDA service (included service enrollment, maintenance, cancellation/deletion )
- Premium collection on weekly/monthly basis.
- Fulfillment, Result/Status reporting, discrepancy handling.
- Investigation & customer dispute handling.
- Daily monitor the GL balance sheets, perform investigation, and provide evident for mismatch clearance. Update the account balance for reporting.
- Ensure to handle customer reward redemption timely and properly. Data reporting, and perform investigation on cases by case basis regarding to the reward redemption.
- An officer is required to strictly coordinate with Product team to understand the product feature & requirement;
- Build up a proper process with risk assessment, transaction control and monitoring perspective.
- Be able to communicate with regional team to have the knowledge from both business and system stand point.
- Carry out the daily processing activity for all above mention projects.
- Ensure transaction control and strictly follow up with local and regional regulatory.
- Timely report and escalate any issue, show stopper to unit head and department manager.
- MIS report on a require basis.
- Processing Chargeback & Dispute cases:

- Ensure all Dispute Form received through Mail updated in Monitoring file
- Ensure the investigation for new dispute within required timeline and cardholder dispute queries are responded within required timeline.
- Ensure all temporary refund obtained the proper approval and processed within timeline, no late charge/fees complaint relating to Dispute case. No written off due to human error in handling dispute cases.
- Ensure chargeback processed in compliance with Card Association Chargeback Regulations.
- Ensure all incoming chargeback are resolved within 60 calendar days from the receipt date and supporting document is submitted in system within 5 working days.
- Ensure outstanding items in chargeback report reviewed and the latest status is being updated.
- Master the Association’s Chargeback rules and being updated from time to time

**Job Requirements**
- **Professional Qualities**
- Follows through with commitments and foster mutual trust with fellow team members.
- Assumes additional responsibility without being asked.
- Encourages fellow team members to make innovative contributions and embrace new ideas
- Proactively initiates, develops, and maintains effective working relationships with team members.
- Demonstrates the ability to cooperate with a variety of people and achieve results.
- Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies.
- Shares acquired skills with team members through formal and informal channels.
- Holds a Degree preferably in Banking / Systems Management.
- At least 3 year of working experience in Chargeback and Dispute handling area.
- Strong knowledge of systems and Operations Processes.
- Strong problem-solving skills. Communication & cases monitoring, resolving skills.
- Interpersonal skills - The role entails frequent interaction with peers, internal customers across units and functions. The ability to work together with others is critical
- Exposure to software such as MS Access / MS Word / MS Excel (Visual Basic is an advance).
- Flexible working timing.
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