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Workplace Engineer

4 weeks ago

Ho Chi Minh City, Vietnam Hansen Technologies Full time

Hansen (ASX: HSN) is a global provider of software and services to the energy, water and communications industries. With our award-winning software suite, we help more than 600 customers in over 80 countries to create and deliver new products and services, engage with customers, and control and manage critical revenue management and customer support processes.

Traditionally Hansen has been known for our billing and customer care solutions for utilities and energy companies; and for our BSS/OSS solutions for the communications industry. Yet today our solutions are far broader than this - from enabling the strategic trading of energy resources, to gaining real insights from the data tsunami that smart meters enable and the ability to quickly sell products through our Catalog-driven solutions. Put simply, our solutions are essential ingredients in our customers’ commercial business model, providing them the ability to create and deliver these essential services, charge for them, and establish and maintain lasting relationships with their end customers.

**Job Title**

**Workplace Technologies Engineer**

**Location**
- Ho Chi Minh city, Vietnam**Department**
- IT Services**Business unit**

**Role Purpose**
- Addition of a Workplace Engineer to the Vietnam office to provide end-user support locally to the ~180 staff.**Reporting Relationships**
- UK Manager**Direct Reports**
- No**Key Responsibilities**
- Provide support for internal and external platforms with a focus on availability, operating efficiency, and performance.
- Install, configure, and support laptops, desktops, printers, and mobile phones.
- Participate in ad hoc IT projects.
- Ensure documentation is up to date.
- Duties & responsibilities of your role may change from time to time to meet the needs & requirements of the business. _

**Essential Competencies**

You’re someone who is:

- Having experience with Microsoft Windows, Microsoft Server Infrastructure, Active Directory, Microsoft Office 365 Services, Remote Desktop/Terminal Services & Citrix, and Microsoft Teams.
- Also having a basic understanding of network and firewall technologies, VMware ESX/vSphere or Hyper-V, and the ITIL framework. Knowledge of Microsoft Intune, Oracle and Linux, and cloud services such as AWS/Azure would be a benefit.
- Proficient in speaking and writing English, as the business language is English.

**Preferred Skills**

You’re someone who (may) have:

- Team player (local, regional, and global).
- Strong capacity to prioritize and manage tasks effectively.
- Excellent problem-solving skills.
- Good communication skills, both written and verbal.
- Responsibility, customer focus, commitment, and dialogue.
- Business
- and service-minded.
- Focus on continuous learning and seeking knowledge.

**Core Values**

Meet with any Hansen team member and you will quickly feel like you have walked into a tight global family - one that is diverse, inclusive and with a strong culture. The values we uphold shine through in everything we do - they are simple yet core to who we are: People and Family, Treat It Like It’s Your Own, Focused and Committed, and One United Team.

To build on this culture, we seek people who are passionate, engaged, curious, respectful and keen to step outside the box and work across multiple geographies with a range of incredibly talented individuals and teams.

You’re someone who lives by our values.