Senior Workplace Engineer

6 months ago

Ho Chi Minh City, Vietnam National Australia Bank Full time

Senior Workplace Engineer

Job Posting End Date:
Worker Type:
Fixed Term (Fixed Term)

**DESCRIPTION**:
Responsible for the process, management, support and delivery of Package & deployment service, Transition & Change, Support, Delivery Performance & Quality, Capacity & Continuity, Issue & Risk Management.

We're seeking expert Senior Package & Deploy Engineer to support the delivery of Workplace Delivery teams.

**YOUR RESPONSIBILITIES**
- Liaise with the stakeholders to ensure requirements are gathered and expectations are set. i.e. timelines, impacts, communication contacts, etc.
- Plan, schedule and coordinate releases with nominated pilot users and the production fleet
- Coordinating PVT/TVT and sign offs between resolver groups and stakeholders
- Perform Change & Release management within the teams' responsibilities
- Attend and represent the team at Change Advisory Board (CAB) meetings
- Attend and represent the team at Post Implementation Reviews (PIR) meetings
- Compliance reporting and initiative to improve deployment success rates
- Strong and Effective communication with stakeholders and resolver groups
- Ensuring a high level of successful releases
- Coordinate Major Incident Management/Critical fixes for the team
- Document and maintain processes within the team
- Create and maintain stakeholder contact list
- Manages the risk of operating the service
- Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure
- Serves as the point of escalation (notification) for major incidents
- Accountable for the successful resolution of critical, high, medium and low problems
- Accountable for understanding the required business outcomes for the service and translating those, with input from Business Engagement into Service Improvement Plans - where relevant

**KEY CHALLENGES**:

- Driving operational & technology change agenda to mature services in line with industry direction.
- Ensuring service change and service transition is executed flawlessly

**YOUR SKILLS AND EXPERIENCE**
- **5-10 years' experience in ITIL frameworks**:

- Experience with **Win7, Win10, Office 365 **and **Mac** based environments
- Relevant industry certifications (ITIL etc.) of equivalent experience
- Strong business communication and interpersonal skills
- Proven ability to remain flexible to deliver business outcomes
- **Proven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environment**:

- Knowledge and understanding of industry trends and technology
- Tertiary qualification in a Technology discipline or related field

**THE BENEFITS AND PERKS**
We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.

**1. Generous compensation and benefit package**
- Attractive salary
- 20-day paid annual leave and 7-day paid sick leave
- 13th month salary and Annual Performance Bonus
- Premium healthcare for yourself and family members
- Monthly allowance for team activities
- Premium welcome kit and occasional gifts of appreciation
- Extra benefits on your work anniversary

**2. Exciting career and development opportunities**
- Large scale products with modern technologies in banking domain
- Clear roadmap for career advancement in both technical and leadership pathways
- Access to digital learning platform such as Udemy
- Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
- Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
- Professional banking qualifications through the Career Qualified in Banking (CQiB) program accredited by FINSIA.
- Sponsored English course with native teachers
- Opportunity for training in Australia

**3. Professional and engaging working environment**
- Hybrid working model and excellent work-life balance
- State-of-the-art & modern Agile office
- Food and beverages in the office pantry
- Employee Assistance Program to improve your physical and mental health
- Annual team activities and company events
- A solid and talented team behind you - great people who love what they do

**A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE**
We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment

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