National Key Accounts Manager

4 days ago

Ho Chi Minh City, Vietnam Rentokil Initial Full time

**1. Business Development**
- Ensure relationships are maintained, managed, developed across all existing and potential customers.
- Ongoing relationship management of accounts ensuring increased sales, analysis of sales activity and trading optimisation is achieved.
- Monitor competitor activity, report back to the Managing Director and suggest and assist with the construction of countermeasure strategies.
- Establish strategic account clients and develop penetration methods and review the progress at monthly meetings.
- Achieve quarterly and yearly Company sales margins and goals.
- Develop proposals, negotiates terms and conditions, and implement contractual agreements with accountability for delivering strong financial results.
- In conjunction with relevant Functional Heads, complete and submit tenders for National Key Accounts.
- Develop a deep understanding of customer needs and their specialty area of practice.
- Ensure regular, timely and constructive communication with Branches is maintained, both by phone and in person.

**2. Service Delivery**
- Establish effective communication strategies with the business functions to aid the retention of all Sales Accounts and foster a culture of cooperation.
- Provide an interface between customer and the business functions, serving as the central contact for customer queries, and liaison between RI and customers to ensure a high level of customer service is maintained at all times.
- Support and coordination of Vietnam’s Functional Leaders activities in relation to all Sales Accounts. Facilitate directly or in conjunction with Indonesia Functional Leaders, ensuring the ongoing retention of National Key Accounts.
- Establish and maintain customer service solutions for Sales Account’s customers.

**3. Reporting**:Produce accurate and timely reporting that focus on all relevant aspects:

- Sales analysis and termination reporting
- Monthly and business development reports
- Customer profile and activity report
- Regional Sales Review Report
- Monthly/Quarterly Reporting to Customers, as per agreed service levels and/or Key Performance Indicators.
- Monthly Debt Status Report
- Monthly Unallocated Report

**COMPETENCY & DESCRIPTIVE SUMMARY**

**Deliver Results**
- Demonstrates understanding of what high performance looks like in their area of the business.
- Sets challenging goals for self and others
- Seeks feedback from others in order to plan performance improvement to achieve goals.
- Develops clear and realistic targets and plans for self and others, to ensure optimum delivery of specific objectives.
- Strives to overcome perceived obstacles.
- Challenges established ways of doing things to achieve goals more effectively.

**Act Commercially**
- Uses understanding of trends and patterns in business data to develop business plans, actions or processes.
- Researches the competitive environment to identify opportunities and threats.
- Uses financial and business information to identify key activities that are linked to high performance.
- Reviews the business processes and activities in order to seek improvement.
- Makes tough business decisions in light of customer and commercial requirements.

**Manage Self**
- Shows awareness of both positive and negative impact on others and how this affects outcomes
- Adapts behavior to positively affect outcomes
- Expresses a belief that they and colleagues possess the capability to resolve challenging issues
- Asks for feedback from others and uses this to plan development
- Is resolute in sticking to decisions that are beneficial to the business, even if they are not popular

**Coach and Develop**
- Provides specific positive and balanced feedback for developmental purposes.
- Gives negative feedback in behavioral rather than personal terms.
- Provide suggestions to others on how to tackle areas for development.
- Uses the information from the Performance Development Review to identify strengths and areas for development for others.
- Celebrates success.

**Work With Others**
- Seeks input and opinions from others to help make a specific decision.
- Builds and maintains positive relationships in the team by valuing others’ contribution and experience
- Demonstrates willingness to learn from others’ experience and contribution.
- Works in partnership with others to achieve individual and team objectives.
- Takes initiative to resolve conflict through listening to all parties.

**Display Leadership**
- Overall, creates the environment that enables the team to perform at its best (e.g. engaging others in the vision, providing appropriate structure, getting the right people, keeping up morale).
- Effectively delegates responsibility, providing support as required.
- Demands high levels of performance, quality of service, and holds people to account by ensuring targets are met.
- Is recognised as the natural ‘go to’ person.
- Develops relationships across the teams and inspires others to achieve results.

**Req

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