Resident Manager

1 week ago

Hà Tĩnh, Vietnam Melia Hotels International Full time

**_“The world is yours with Meliá”_**

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

**Discover some of the benefits we offer**:

- **My MeliáRewards**: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- **My MeliáBenefits**: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

We are looking for **Resident Manager - Melia Vinpearl Cua Sot Beach Resort ( Ha Tinh Province)**

**Mission**:
Provide support to the GM/HM in the execution of tasks assigned to him and with a focus on the management of the Hotel's operational departments, with the aim of maximizing internal and external customer satisfaction.

**Main Responsibility**:
OPERATIONS
Provides support to the GM/HM in the implementation in their business units of the defined action plans, executing the tasks that have been assigned, to optimize the operation and customer satisfaction.
Supports in its coordination with the hotel's operational departments based on the guidelines or guidelines received from the GM/HM. You can provide feedback to the GM/HM.
Member of the hotel's operating committee and ensures the operational excellence of its business unit together with GM/HM.
ECONOMIC-FINANCIAL
Provides feedback to the GM/HM information about the operational departments to include in the projection based on your previous experience.
Based on the KPIs and indications received (with guides or guidelines in those of greater complexity), it is operationally aligned with the goals set.
Participates in operational audits ensuring compliance with the different programs and the standards of Operational Audits.
SALES & REVENUE
Participates in the implementation of In-house Sales / Upselling actions in daily operations, to improve revenues, as well as the financial result of the hotel, with supervision of its results.
Supports the GM/HM and sales team in inspection visits where their assistance is required, ensuring their success.
Supports the teams in the delivery of the event and achieve customer satisfaction, based on detailed guides or guidelines.
PRODUCT & BRAND MANAGEMENT
Attends to the customer at the hotel: follow-up of complaints and incidents, acting based on instructions and procedures.
Supports in the implementation of the Hotel's Marketing and Communication Plan.
Participates in the implementation of brand programs, with supervision of their results.
Supports HODs and GM/HM in the adaptation and development of SOPs in the business unit, aligning them with Brand standards and Operational needs.
Supports GEX and GM/HM in coordinating the operation of all areas including the Guest Experience vision in sensory architecture, music, Setups, etc.
ROOMS
Provides support in the supervision of the accommodation area (cleaning of rooms, public areas, laundry, reception and concierge).
Supports to achieve good communication and coordination between the Accommodation departments.
Provides support so that customer service follows the defined standards and procedures by reviewing the different areas of the hotel on-site.
FOOD & BEVERAGE
Provides support in the implementation of the standards of products, services and F&B attributes defined by Hotel Services with supervision over their results.
Provides support in the daily operations of M&B, with the aim of maximizing customer satisfaction, based on detailed procedures or guidelines.
Supports GM/HM and F&B in ensuring the profitability of operating departments and maximizing in-house revenues.
Supports compliance with and follow-up of hygienic-sanitary audits of kitchens and facilities and of the incidents detected, supervise compliance with the defined action plan.
HUMAN RESOURCES
Participates in the hotel team's service culture and brand induction sessions.
LOYALTY
Provides support for fidelity trainings to take place.
Ensures the customer experience and satisfaction in the loyalty program, ensuring the delivery of benefits, based on detailed guides or guidelines.

SUSTAINABILITY
- Participates in the implementation of sustainability projects or initiatives in the hotel.

HEALTH & SAFETY / HEALTHY WORKPLACE
- Knows the evacuation plan of your Hotels.
Assumes the responsibilities assigned to them in the Centre's Self-Protection Manual or local equivalent in other countries.
Ensures compliance with the Procedures and Instructions on health and safety at work.
Knows the personal protective equipment of their department and ensure its correct implementation and use through the corresponding training actions.
Verifies correct compliance with safety regulations.
Participates in ongoing risk assessment.
Assumes the responsibilities assig

  • Residences Concierge

    1 week ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24188315 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Residences Hanoi, 22 Pho Hang Bai, Hang Bai, Hoan Kiem, Hanoi, Viet Nam, Viet Nam **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond to Residence owners’ and their guests’ requests for...

  • Ai Residency Program Specialist

    4 weeks ago

    Hà Nội, Vietnam VinAI Full time

    Technopark Tower, Hanoi, Vietnam AI Residency Program Specialist ABOUT THE ROLE SCOPE OF WORK AND POSITION DESCRIPTION **University Recruitment & Relations**: Oversee and manage the recruitment process for AI residents and research interns, aiming to bring top homegrown talent into the program. **Training & Operations Coordination**: Lead the development and...

  • Consulting Resident Director, South East Asian Languages Initiative Program

    2 weeks ago

    Hà Nội, Vietnam American Councils For International Education Actraccels Full time

    *** The South Asian East Languages Initiative program, located in Hanoi, Vietnam, assists learners of Vietnamese in the acquisition of the targeted South East Asian language and culture. The SEAFLI programs consist of intensive, structured language instruction; and peer tutors/conversation partners with native speakers of the target language. The SEAFLI...

  • Consulting Resident Director, South East Asian Languages Initiative Program

    2 weeks ago

    Hà Nội, Vietnam American Council Full time

    *** The South Asian East Languages Initiative program, located in Hanoi, Vietnam, assists learners of Vietnamese in the acquisition of the targeted South East Asian language and culture. The SEAFLI programs consist of intensive, structured language instruction; and peer tutors/conversation partners with native speakers of the target language. The SEAFLI...

  • Residence Manager

    2 weeks ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Job Number** 24170077 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations,...

  • Valet Parker

    4 weeks ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Job Number** 24177989 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Residences Hanoi, 22 Pho Hang Bai, Hang Bai, Hoan Kiem, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Open doors and assist guests/visitors entering and...

  • Cluster Revenue Manager

    4 weeks ago

    Hà Nội, Vietnam Oakwood Residence Hanoi Full time

    **Hạn nộp**: 31/12/2024 Mức lương: 12 - 20 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Tây Hồ - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Ngành nghề Kinh doanh & tiếp thị Vị trí Trưởng ca/ Giám sát Cập nhật 05/12/2024 13:48 MÔ...

  • Maintenance Engineer

    5 days ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Job Number** 24172008 **Job Category** Engineering & Facilities **Location** The Ritz-Carlton Residences Hanoi, 22 Pho Hang Bai, Hang Bai, Hoan Kiem, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond and attend to guest repair requests. Fix minor plumbing...

  • Korean Front Desk Manager

    2 weeks ago

    Hà Nội, Vietnam Khách sạn Lotte Legend Saigon Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) PURPOSE OF POSITION Under the general direction of the Rooms Division Manager, and within the limits of established Lotte hotels & Resorts policies and procedures and local hotel policies and procedure, assists in the forward planning of the department which includes Reception, and Doorman...

  • Restaurant Manager

    4 weeks ago

    Hà Nội, Vietnam Pan Pacific Hanoi Full time

    **Hạn nộp**: 30/01/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ba Đình - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Nhà hàng/ Bar/ Pub Ngành nghề Ẩm thực Vị trí Giám đốc, phó giám đốc Bộ phận/ Trưởng...

  • HR Officer

    4 weeks ago

    Hà Nội, Vietnam Oakwood Residence Hanoi Full time

    **Hạn nộp**: 31/12/2024 Mức lương: 8 - 12 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Tây Hồ - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Ngành nghề Hành chính, nhân sự Vị trí Nhân viên Cập nhật 05/12/2024 13:35 MÔ TẢ CÔNG...

  • Secondary Sociology Teacher

    3 weeks ago

    Hà Nội, Vietnam Vinschool Full time

    **Mô tả công việc**: **Vinschool**: Vinschool, Vietnam’s largest private school system, with 50 campuses and over 47,000 students, aspires to offer a world-class education while inspiring positive, transformational changes within the education community in Vietnam. At Vinschool, we are proud to boast a diverse and globally experienced teaching team,...

  • Secondary Computer Science Teacher

    1 week ago

    Hà Nội, Vietnam Vinschool Full time

    **Mô tả công việc**: **Vinschool**: Vinschool, Vietnam’s largest private school system, with 50 campuses and over 47,000 students, aspires to offer a world-class education while inspiring positive, transformational changes within the education community in Vietnam. At Vinschool, we are proud to boast a diverse and globally experienced teaching team,...

  • Cambridge Science Teacher

    1 week ago

    Hà Nội, Vietnam Vinschool Full time

    **Mô tả công việc**: **Vinschool**: Vinschool, Vietnam’s largest private school system, with 50 campuses and over 47,000 students, aspires to offer a world-class education while inspiring positive, transformational changes within the education community in Vietnam. At Vinschool, we are proud to boast a diverse and globally experienced teaching team,...

  • Head of Residential Sales

    1 week ago

    Hà Nội, Vietnam Savills Vietnam Full time

    Are you a dynamic, results-driven leader with a passion for sales and innovation? As the Head of Residential Sales for North and Central Vietnam at Savills, you'll have the opportunity to shape the future of luxury real estate in one of the most exciting markets in the world. This role offers full P&L responsibility and the chance to lead high-impact...

  • A-level Chemistry

    4 weeks ago

    Hà Nội, Vietnam Vinschool Times City - Middle & High SchoolViet Nam Full time

    **Salary**: Competitive Salary **Job type**: Full Time, Fixed Term **Start date**: August 2025 16 March 2025 **Job overview**: Vinschool, Vietnam’s largest private school system with over with 50 campuses and over 47,000 students, aspires to offer a world-class education, whilst inspiring positive, transformational changes within the education...

  • A-level Chemistry

    2 weeks ago

    Hà Nội, Vietnam Vinschool Times City - Middle & High SchoolViet Nam Full time

    **Salary**: Competitive Salary **Job type**: Full Time, Fixed Term **Start date**: August 2025 10 February 2025 **Job overview**: Vinschool, Vietnam’s largest private school system with over 40 schools and 33,000 students, aspires to offer a world-class education, whilst inspiring positive, transformational changes within the education community in...

  • Primary Ict Teacher

    4 weeks ago

    Hà Nội, Vietnam Vinschool Times City - Middle & High SchoolViet Nam Full time

    **Salary**: Competitive salary **Job type**: Full Time, Fixed Term **Start date**: August 2025 16 March 2025 **Job overview**: **Vinschool**: Vinschool, Vietnam’s largest private school system, with 50 campuses and over 47,000 students, aspires to offer a world-class education while inspiring positive, transformational changes within the education...

  • Primary Teacher for Cambridge Program

    4 weeks ago

    Hà Nội, Vietnam Vinschool Times City - Middle & High SchoolViet Nam Full time

    **Salary**: From US$ 3,000 after tax **Job type**: Full Time, Fixed Term **Start date**: August 2025 16 March 2025 **Job overview**: **Vinschool**: Vinschool, Vietnam’s largest private school system, with 50 campuses and over 47,000 students, aspires to offer a world-class education while inspiring positive, transformational changes within the...

  • Igcse/a-level Computer Science

    4 weeks ago

    Hà Nội, Vietnam Vinschool Times City - Middle & High SchoolViet Nam Full time

    **Salary**: Competitive salary **Job type**: Full Time, Fixed Term **Start date**: August 2025 16 March 2025 **Job overview**: Vinschool, Vietnam’s largest private school system with 50 campuses and over 47,000 students, aspires to offer a world-class education, whilst inspiring positive, transformational changes within the education community in...