Quality Assurance Lead

3 weeks ago

Ho Chi Minh City, Vietnam TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Description
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Experience Team (SET) is part of the GNE organization. Our mission is to provide world-class service and experience for customers, sellers and creators. SET is looking for a Quality Assurance Lead to be responsible for maintaining an effective QA processes within the service delivery team. For new country launch, the role is also responsible for the SOP setup, local language translation, system and process test to meet the launch readiness requirements.

Roles & Responsibilities
- Ensure quality framework is in place based on the business types/facts by coordinating across regions and stakeholders.
- Implement clear overall quality strategy with scalable process, tools and systems that allow efficient monitoring of performance versus target.
- Access quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance.
- Research and understand customer expectations and needs to drive their satisfaction.
- Identify and develop individualized and group training plans to address varying needs.
- Effectively communicate updates and developments with team members, trainers and management.
- Produce statistical reports and insights on quality performance.
- Be responsible for the initial SOP setup, local language translation, system and process test to meet the launch readiness requirements when business expands to new countries.
- Manage the team on day-to-day basis and provide the first hand support to team internal escalations.
- Work with internal Quality Monitoring and Training teams to train new hires / teams through intensive coaching and mentoring. Ensure the team is fully trained and prepared to conduct the responsibilities of their role. Proactively identify and resolve issues impacting the service delivery team by working with team, peers, and management.
- Implement policies and processes to ensure a positive, productive work environment, build team morale, and recognize employee achievements.
- Contribute to special projects, that enhance the business, including projects involving root-cause analysis of weak performance metrics, service readiness projects, and tools projects as assigned or requested by management.
- Actively manage direct reports, including establishing OKR goals for teams, providing feedback, coaching them to improve service quality, increase productivity and to achieve customer satisfaction. Monitor OKR progress against established milestones.
- Conduct trend analyses on customer satisfaction and other core measurements. Implement strategies to improve future operation results.
- Manage and monitor staff and team level utilization rates, team productivity, and schedule adherence (manage absenteeism and timecard issues) to make sure the final productivity goals are met.
- Work with the Readiness, SOP, Training and System teams to optimize new and existing processes impacting customers/sellers/creators.
- Maintain the weekly/monthly/bi-monthly reviews with teams and internal stakeholders.
- Work with Recruiting / Staffing teams to identify, interview, and recruit top talents for all QA openings.

**Qualifications**:

- BA/BS degree or equivalent practical experience.
- 2+ years managing teams and 5+ direct reports in Customer Service field.
- Experience building, managing and influencing relationships with internal stakeholders, using data to generate insights and solving complex problems.
- People-oriented, self-motivated and able to thrive in ambiguity and in a matrix environment.
- Ability to function independently and within team environment with demonstrated track record in motivating and coaching staff to maximize their individual potential.
- Experience in eCommerce or marketplace platform is a plus.
- Bilingual or multilingual is highly preferred but not required.

TikTok is committed to creating an inclusive space where employees are valued for their skills

  • Quality Assurance Lead

    18 hours ago

    Ho Chi Minh City, Vietnam tyme vietnam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Quality Assurance Lead**: - **Mã tin đăng: 3583004**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng...

  • Quality Assurance Lead

    5 days ago

    Ho Chi Minh City, Vietnam Novartis Full time

    1886! We have more than 130 years of experience treating patients. Sandoz, a division of Novartis, is a global leader in Generics and Biosimilars and is committed to playing a leading role in improving access to medicines worldwide. - As Quality Assurance Lead, you ensure all quality-relevant processes within the Country Organization are compliant and that...

  • Moderation Quality Assurance Supervisor

    3 weeks ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

  • Quality Assurance Lead

    3 weeks ago

    Ho Chi Minh City, Vietnam Tyme Full time

    **Quality Assurance Lead (QA QC, Tester, English)**: Tyme - Ứng Tuyển QA QC English Tester - Đăng nhập để xem mức lương - HIU Tower, 215 Điện Biên Phủ, Phường 15, Binh Thanh, Ho Chi Minh- Xem bản đồ- Linh hoạt- 6 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Excellent environment and team to help you grow. -...

  • Quality Assurance

    3 days ago

    Ho Chi Minh City, Vietnam Shinhan Bank Full time

    Work Location Ho Chi Minh (District 7) Job Level Experienced (Non - Manager) Job Type Shift Qualification Bachelor Experiences 3 Years Salary Negotiable Industry Banking, Securities **Job Benefit**: - Insurance - Training & Development - Establish testing procedures for each control with specific criteria in regards to the key risks, which are agreed...

  • Quality Assurance Specialist

    18 hours ago

    Ho Chi Minh City, Vietnam NVS Vietnam Company Limited Full time

    As a Quality Assurance specialist, you will ensure that all quality-relevant processes within the Vietnam Country Organization are stays in sync with applicable regulations and standards and provide quality oversight and governance to ensure that the Vietnam Country Organization meets its quality objectives as well. - Implement and ensure effective Quality...

  • Quality Assurance Supervisor

    3 days ago

    Ho Chi Minh City, Vietnam indo trans logistics Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Quality Assurance Supervisor**: - **Mã tin đăng: 3265887**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...

  • Senior Manager, Partnership Quality Assurance

    3 weeks ago

    Ho Chi Minh City, Vietnam FWD Insurance Full time

    How far out of the box are you willing to step up? At FWD Vietnam we offer unique opportunities within the insurance industry that are supported by an attractive rewards and recognition scheme. Lead team Partnership Quality Assurance in developing and deploying initiatives for monitoring and improving sales quality of Partnership Distribution channel. THE...

  • Quality Assurance Specialist

    2 weeks ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Robocash Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Review recorded and live calls to ensure that proper steps were taken, assessing representatives’ compliance to process and adherence to procedures/ scripts. - Identify performance weaknesses, unclear processes, product confusion and incidences of high call volume and provide feedback to Dept...

  • Medior/senior Quality Assurance

    6 days ago

    Ho Chi Minh City, Vietnam droppii Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Medior/Senior Quality Assurance**: - **Mã tin đăng: 3570769**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...

  • Software Quality Assurance Engineer

    2 days ago

    Ho Chi Minh City, Vietnam công ty tnhh mtv viễn thông quốc tế fpt Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Software Quality Assurance Engineer**: - **Mã tin đăng: 3356242**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...

  • Quality Assurance Supervisor

    5 days ago

    Ho Chi Minh City, Vietnam ITL Full time

    **JOB DESCRIPTIONS** - Consulting and planning to build integrated management system SHEQ in the whole corporation according to IMS / ISO 9001, 14001, 45001, 22000, C-TPAT / TAPA, - Research/report on new SHEQ management systems, development trends and economic development policies of markets/customers. - Organize the implementation, evaluate the...

  • Quality Assurance Leadurgent Job

    2 days ago

    Ho Chi Minh City, Vietnam công ty tnhh công nghệ tiktok việt nam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Quality Assurance LeadUrgent job**: - **Mã tin đăng: 3429579**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...

  • Quality Assurance Engineer

    18 hours ago

    Ho Chi Minh City, Vietnam TYME Digital Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Description: We are seeking experienced Quality Assurance engineers, who will the take roles of driving up the quality of our Products in Scrum teams. Your Responsibilities: - Work closely with everyone on the project team. Be involved in Agile activities such as iteration planning, requirements...

  • Quality Assurance Specialist

    5 days ago

    Ho Chi Minh City, Vietnam SILKWIRES DIGITAL AGENCY Full time

    **Quality Assurance Specialist (QA/QC) - Up to $1200**: SILKWIRES DIGITAL AGENCY - Ứng Tuyển QA QC Tester Fresher Accepted - Đăng nhập để xem mức lương - 37 Ký Con, District 1, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 5 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Professional and innovative working environment - 15-18...

  • Quality Assurance Lead

    2 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Quality Assurance

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Hiptech Full time

    **Mô tả công việc**: (Mức lương: 10 - 20 triệu VNĐ) - Establish and improve processes to align with project and company requirements. - Monitor project progress, assess risks, and ensure compliance with quality standards. - Review project documentation, reports, and ensure completeness of deliverables. - Implement and maintain quality assurance...

  • Quality Assurance Supervisor

    2 days ago

    Ho Chi Minh City, Vietnam HR Strategy's Cilent Full time

    Working location**:HCMC** Quality Assurance Supervisor **Description for Quality Assurance Supervisor - Top Headhunter in Vietnam Market**: - Manage quality management activities. - Train and supervise the implementation of Quality Management System in the factory to ensure that the products provide is fit for purpose, meets both external and internal...

  • Quality Assurance Lead

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam TymeX Full time

    **TymeX**: TymeX is a part of Tyme Group - one of the world’s fastest-growing digital banking groups. - Company type - IT Product - Company industry - Banking - Company size - 301-500 employees - Country - Singapore - Working days - Monday - Friday - Overtime policy - No OT - Level 5 - 6, East Tower, Lumiere Riverside, 277 Vo Nguyen Giap, An Phu Ward, Thu...

  • Operations Quality Assurance Manager

    2 days ago

    Ho Chi Minh City, Vietnam Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...