Senior Manager, End User Computing

4 days ago

Ho Chi Minh City, Vietnam Grab Full time

**Job Description**:
**Life at Grab**

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

**Get to Know the Team**

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalized IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

**Get to Know the Role**

**The Day-to-Day Activities**:

- Plan, organize, control, and evaluate IT operations, prioritize, and ensure compliance with internal service level agreements (SLAs).
- Work with other teams to design, develop, implement, and coordinate systems, services, policies, and procedures.
- Ensure the security of data, network access, and infrastructure systems.
- Identify areas of improvement to implement/propose solutions to improve user experience and refine system functionality.
- Provide ground leadership and manage staff (internal & external) by recruiting, training, and coaching employees, communicating job expectations and appraising their performance, assist in building talent development road maps for the team.
- Monitor the workload of team members and provide regular updates to management on trends.
- Audit systems, processes and assess their outcomes, and perform quality control to check on cost/performance objectives.
- Assess vendors' capabilities, monitor vendors' performance, and provide recommendations.
- Corporate device life cycle management and ensuring inventory accuracy.
- Participate in Country IT budget planning, control, and management.
- Support and collaborate in initiatives, projects, and audits.
- Learn, live, and coach Grab’s V.M.P (Vision. Mission. Principles), lead changes by bringing clarity, energy, and delivering success

**The Must-Haves**:

- Minimum 5 years experience as IT Operations manager.
- Experienced in managing IT infrastructure-related projects, such as network upgrades, and office expansions and relocations.
- Excellent knowledge of technical management, information analysis, and computer hardware/software systems.
- Team and resource management experience in a fast-paced environment.
- Experience in an MNC-level End User Computing function.
- Support experience with various operating systems (Mac, Windows, Linux, Android, iOS).
- Hands-on experience in procurement, vendor management, and budget control.
- Hands-on experience in deploying and supporting desktops, laptops, video conferencing, and networking devices.
- Hands-on experience in data analytics and dashboard implementation.
- ITIL certification or experience preferred
- Excellent oral and written communication.

**The Nice-to-Haves**:

- Methodical and disciplined approach to problem-solving.
- Strong customer service, organizational, prioritization, multitasking, communication, and leadership skills.
- Willing to learn new technologies and systems quickly, and adapt to a very fast-paced, fast-changing environment.
- Attention to detail.
- Good technical aptitude including excellent troubleshooting skills.
- A self-starter attitude, with an ability to tackle complex issues independently.
- Willingness to work outside of normal business hours to handle urgent business requirements (e.g. service interruptions, deadlines).

**Our Commitment**

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation, and other attributes that make each Grabber unique.

  • End User Computing Architect

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam GFT Technologies Full time

    End User Computing Architect: Feb 6, 2023 Location: Ho Chi Minh City, VN, Working place: HybridWe're looking for a End User Computing Architect at GFT Vietnam. You will be a key member of the team responsible for managing IT Infrastructure and delivering End User Computing (EUC) services.What you will be doing: Oversee IT Infrastructure used for delivering...

  • End User Lead

    2 weeks ago

    Ho Chi Minh City, Vietnam NavigosSearch Full time

    **What We Can Offer**: Summary: This position is accountable for leading the technology team that supports the enterprise technology for end users (staff & students). The scope includes managing end user related technology: education hardware & software, Printing service, end user’s devices management & software package deployment. This role will also be...

  • End User Lead

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam NavigosSearch Full time

    What We Can Offer:Summary:This position is accountable for leading the technology team that supports the enterprise technology for end users (staff & students).The scope includes managing end user related technology: education hardware & software, Printing service, end user's devices management & software package deployment. This role will also be...

  • End User Technology Lead

    4 weeks ago

    Ho Chi Minh City, Vietnam RMIT University Full time

    Overview: About RMIT Vietnam RMIT is a global university of technology, design and enterprise. We’re global in footprint and even more importantly, we’re global in mindset. We’re committed to making a positive impact wherever we go. The wider our reach, the deeper our connections, the greater our impact. RMIT University Vietnam (RMIT Vietnam) is a...

  • End User Technology Lead

    4 weeks ago

    Ho Chi Minh City, Vietnam RMIT University Full time

    Overview: About RMIT Vietnam RMIT is a global university of technology, design and enterprise. We’re global in footprint and even more importantly, we’re global in mindset. We’re committed to making a positive impact wherever we go. The wider our reach, the deeper our connections, the greater our impact. RMIT University Vietnam (RMIT Vietnam) is a...

  • End User Technology Specialist

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam RMIT VN Full time

    Overview: RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and...

  • Collaboration Engineer Iii, Collaboration

    7 days ago

    Ho Chi Minh City, Vietnam Herbalife Full time

    Overview: STATEMENT (defines the major functions/purpose of the position) The Collaboration Engineer III is responsible to provide end-user support of these tools. They act as first point of contact for incidents and service requests for collaboration tools and take ownership to get them resolved by working with other GTS cross functional team members....

  • Service Desk Technician

    4 weeks ago

    Ho Chi Minh City, Vietnam Ampere Computing Full time

    **The Role** Our world class Information Technology team is seeking a Service Desk Technician to provide technical assistance and end-user support related to computer systems and hardware/software. You will support end users, write technical documents and manage asset inventory. You will respond to tickets/queries, run diagnostic programs, isolates problem,...

  • Service Desk Technician

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Ampere Computing Full time

    The RoleOur world class Information Technology team is seeking a Service Desk Technician to provide technical assistance and end-user support related to computer systems and hardware/software. You will support end users, write technical documents and manage asset inventory. You will respond to tickets/queries, run diagnostic programs, isolates problem, and...

  • IT Help Desk Coordinator

    2 weeks ago

    Ho Chi Minh City, Vietnam Ampere Computing Full time

    **The Role** Our world class Information Technology team is seeking an IT Help Desk Coordinator to provide technical assistance and end-user support related to computer systems and hardware/software. You will support end users, write technical documents and manage asset inventory. You will respond to tickets/queries, run diagnostic programs, isolates...

  • IT Help Desk Coordinator

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Ampere Computing Full time

    The RoleOur world class Information Technology team is seeking an IT Help Desk Coordinator to provide technical assistance and end-user support related to computer systems and hardware/software. You will support end users, write technical documents and manage asset inventory. You will respond to tickets/queries, run diagnostic programs, isolates problem, and...

  • Sales B2B End-users

    6 days ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Tài Năng Full time

    **Mô tả công việc**: (Mức lương: 9 - 11 triệu VNĐ) - Develop and search for new and strategic client opportunities as per the company objectives. - Dynamic and able to focus on small, medium and large client opportunities to maximize return; - Achieve monthly sales target. - Manage new and existing client accounts at varying levels and industry...

  • Senior Front-end Developer

    1 week ago

    Ho Chi Minh City, Vietnam Talentnet Full time

    $1,500 - $2,000 - Hi-Tech & IT **RESPONSIBILITIES**: - Responsible for the development, architecture design and experience optimization of overseas web game platforms; - Participate in the construction of the team's front-end engineering system and gradually improve R&D efficiency and R&D quality; - Work with product managers, designers, and back-end...

  • Senior Product Owner

    4 weeks ago

    Ho Chi Minh City, Vietnam VNG Full time

    ZaloPay is looking for a Product Owner who plays a key role within the UM team to deal with user's pain points and support other Businesses to perform related strategies to the user to bring the best experience in using ZaloPay’s products This role is part of the ZaloPay product team, who focuses on 2 main key-parts: - For end-users: building features to...

  • Senior Front End Developer

    4 weeks ago

    Ho Chi Minh City, Vietnam Homebase Vietnam Full time

    Homebase Vietnam *** - 46-48 Tôn Thất Đạm, Nguyễn Thái Bình, Quận 1, District 1, Ho Chi Minh- Hybrid- Posted 2 hours ago- Skills: - ReactJS TypeScript **Top 3 reasons to join us**: - One of the most fast-growing startup - Take on high-impact and ultra challenging projects - Broaden professional network in the areas of tech **Job...

  • Senior Front-end Developer

    4 weeks ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Elliot Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Transform app designs into front-end code with react.js - Developing and implementing highly responsive user interface components using react concepts - Developing and implementing front-end architecture to support user interface concepts - Work with back-end developers to integrate UI components...

  • Ai Manager

    1 week ago

    Ho Chi Minh City, Vietnam Công Ty Cổ Phần Dayone Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) About SCAN IT Scan Itis a solution to collect data from purchase invoices using the latestOCR (optical character recognition)technology, helping brands to implement promotions, reward consumers, and at the same time helps brands connect with consumers through post-purchase interaction...

  • Senior Manager, Solution Architecture

    1 week ago

    Ho Chi Minh City, Vietnam Techcombank Full time

    7 Mar 2024**Senior Manager, Solution Architecture (40001418)**: - Category: Technology Division- Job Type: - Facility: Technology**Job Purpose**: The job holder design, select technology solutions to meet actual business needs. Participating in the construction of system architecture, building and ensuring architectural standards in accordance with the...

  • Senior Manager Solution Architect

    3 weeks ago

    Ho Chi Minh City, Vietnam Hyphen Partners Full time

    A exciting role for a Senior Solution Architect, based in Ho Chi Minh and in the financial industry! **Job Purpose** The job holder designs and selects technology solutions to meet actual business needs. They participate in the construction of system architecture, ensuring architectural standards align with business and development requirements. **Key...

  • Senior Business Analyst

    2 weeks ago

    Ho Chi Minh City, Vietnam ELCA Việt Nam Full time

    **In this role**: **Elaborate requirements and scope** - Be able to elaborate on requirements, given situations in which customers don’t know what to provide - Analyse up to the right level of detail to define the scope of functionalities - Be able to identify and manage all external dependencies (if any) - Collaborate with technical experts to propose an...